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Salesforce Service Cloud Engineer

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MAIN PURPOSE
The Salesforce Service Cloud developer will operate within the Client Platforms area, part of Group Platforms. You will be joining a dynamic team where you will support our Rendez-Vous product team by developing new SF features within the team.

Richemont Rendez-Vous solution aims at improving the experience of Customers, Sales Associates and Client Relation Centre Ambassadors through a unique tool fully integrated with all the client touchpoints.

  • Ability for a client to book an appointment online, in the boutique or through the CRC
  • Ability for Richemont staff (Boutique, CRC,…) to create, search, reschedule, cancel appointments notifying the client
  • Full integration with Richemont CRM to search, link or enrich customer records
  • Support physical and virtual appointments as well as appointments in external boutiques and at wholesalers'
  • Measure use and conversion
  • Manage boutique queues and waiting time

Your Key Responsibilities

  • Ensure the usability of RDV features.
  • Cooperate with agile team to understand, refine and estimate requirements.
  • Implement new features requested by the Product Owner.
  • Engage in code reviews, testing, and debugging to guarantee quality and performance.
  • Produce significant, reusable, scalable code that adheres to industry standards and best practices.
  • Ensure bug fixing.
  • Ensure traceability through Jira (agile project management tool).
  • Actively participate to regular agile meetings (Daily Meeting, Sprint planning, Sprint review, Sprint retrospective).

YOUR PROFILE

  • A specialist who has solid experience in back/front-end development on Salesforce platform
  • Understanding of security models
  • Has experience with REST integrations

  • Knows basics of administration

  • Main skills required :

  • Apex, LWC
  • REST
  • Security model

  • Experience cloud

  • Bachelor's or Master degree in Computer Science or Software Engineering.

  • Minimum 4 years of experience in Salesforce software development.
  • Minimum 4 years of technical project experience.
  • Excellent problem-solving, communication, and leadership skills.
  • Strong knowledge of Agile methodology, experience with Jira and Confluence suitable.
  • Previous exposure to test automation technologies and best practices is a plus.