Customer Care

2 semanas atrás

Portugal Nokia Global Tempo inteiro
Description

The Network Infrastructure Knowledge Services team defines and builds the customer documentation and the learning portfolio supporting our customers, partners and employees. This team is responsible for Nokia's flagship IP/MPLS certification program, the Service Routing Certification Program and many other learning programs such as the Optical Network Certification Program and NSP certification learning portfolios.

The Nokia Network Infrastructure Knowledge Services team is seeking a talented Customer Care and Operations Coordinator to join the NI Knowledge Services Business Operations team. The successful candidate will be responsible for a range of activities and deliverables to support this strategic service portfolio.

Start date: February, 2026
Location: Hybrid in Portugal or Romania
Education Recommendations: Currently a candidate with a finish BSc or MSc degree in Administration/Management 

Responsibilities

As Customer Care & Operations Coordinator you will be responsible for:

Learner Care management:

  • Inquiry and response management, including quality assurance checks
  • Tool management (Zendesk), including attending vendor meetings on how we can leverage our account
  • Co-op management, including hiring, training, and mentoring the co-ops who assist with the daily tasks of customer care

Credential Management

  • Define the e2e student experience and the associated functional and usability requirements of the Student Portal
  • Manage third-party off-the-shelf tool vendor (Brightlink)
  • Implement program rule changes within the Student Portal

Lab exam management

  • Lead and evolve the e2e process of lab exams, including managing questions and issues related to scheduling and proctoring
  • Analyze and create a yearly schedule for exam sessions
  • Manage the vendor relationship with the proctoring team

Reporting Prime

  • Evolve reporting practice, which is based Power BI
  • Generate reports needed for quarterly business reviews and ad hoc reporting
Qualifications

You have:

  • Customer care and support
  • Business systems analysis
  • Supplier/vendor management
  • Excellent English written and verbal communication
  • Reporting with Power BI and Excel

It would be nice if you also had:

  • You have a minimum of 2 years of experience in two of the following areas:
  • Power BI expertise
  • Working experience in the telecommunications industry and particularly in the learning and education space
  • Experience defining functional requirements for learning and certification tools and applications

  • Customer Care

    2 semanas atrás

    Portugal Nokia Global Tempo inteiro

    DescriptionThe Network Infrastructure Knowledge Services team defines and builds the customer documentation and the learning portfolio supporting our customers, partners and employees. This team is responsible for Nokia's flagship IP/MPLS certification program, the Service Routing Certification Program and many other learning programs such as the Optical...

  • Customer Care Specialist

    2 semanas atrás

    Portugal Randstad Portugal Tempo inteiro

    We are looking for a Customer Care Specialist in Funchal, you will ensure that you fulfill client expectations related to high targets regarding quality, efficiency and customer journey. Responsabilities:Previous experience in Customer ServiceRespond to inbound customer requests, documenting relevant informationAssure excellent customer satisfaction by...

  • Customer care specialist

    2 semanas atrás

    Portugal Randstad Portugal Tempo inteiro

    We are looking for a Customer Care Specialist in Funchal, you will ensure that you fulfill client expectations related to high targets regarding quality, efficiency and customer journey. Responsabilities: Previous experience in Customer Service Respond to inbound customer requests, documenting relevant information Assure excellent customer satisfaction by...

  • Head of Customer Care Services

    1 dia atrás

    Portugal Remote Feedzai Tempo inteiro

    You:We are looking for a Head of Customer Care Services to lead our global Customer Care organization. This role will oversee two critical teams: the Support Team (led by a Senior Service Manager and two Support Managers) and the Enterprise Service Team (EST) (led by a Senior Engineering Manager). Together, these teams ensure incident resolution, SLA...

  • Customer Care Operations Architect

    Há 6 dias

    Rua Eng. António Maria de Avelar, - Lisbon, Portugal Vroomly Tempo inteiro

    You will be the operational architect of our B2B Customer Care system.Your mission: to design, secure and scale our support system (tools, data, processes), ensuring a fast, smooth and measurable customer experience.You'll work with Data Analysts who handle insights, your job is to prepare, structure and automate the system so their dashboards are reliable,...

  • Customer Care Coordinator

    2 semanas atrás

    Lisbon, Europe, - Portugal Shotgun Tempo inteiro

    What is Shotgun?Shotgun is a leading platform dedicated to empowering live music event organizers and touring artists, driving the future of the live music industry. Our mission is to build the infrastructure that enables live music to thrive.We provide powerful tools to sell tickets, build strong brands, and connect with fans in meaningful ways.From 2020...

  • Dutch Customer Care Advisor

    Há 6 dias

    Portugal speakit Tempo inteiro

    Do you want to live a rewarding career representing some of the world's most exciting brands?Join a multicultural team and make a real impact on clients' businesses every day. As a Customer Support Advisor, you'll provide excellent service, maintain quality, and help improve client performance. Responsibilities: Engage with clients via calls and emails to...

  • Global Care Partner

    1 semana atrás

    Portugal Nokia Tempo inteiro

    As a **Global Care Partner** at Nokia, you will join our dynamic and inclusive Global People Care team, where you'll be part of a supportive environment that values open communication, collaboration, and continuous growth. Our team is focused on strategic initiatives to enhance HR processes, improve employee experience, and drive operational excellence. In...

  • Care Manager

    Há 19 horas

    Portugal B-Life Clinic Tempo inteiro

    Sobre o B-Life Care: é um modelo inovador de cuidado contínuo em saúde e longevidade, suportado por dados, tecnologia e uma equipa multidisciplinar. O nosso objetivo é simplificar a jornada de saúde dos nossos membros, oferecendo acompanhamento preciso, próximo, clareza de decisões e continuidade ao longo do tempo. Your Health, Simplified é o...

  • Care Manager

    Há 17 horas

    Portugal B-Life Clinic Tempo inteiro

    Sobre o B-Life Care: é um modelo inovador de cuidado contínuo em saúde e longevidade, suportado por dados, tecnologia e uma equipa multidisciplinar. O nosso objetivo é simplificar a jornada de saúde dos nossos membros, oferecendo acompanhamento preciso, próximo, clareza de decisões e continuidade ao longo do tempo. Your Health, Simplified é o...