Travel Customer Advisor

1 semana atrás

Lisboa, Lisboa, Portugal SpotOn TA Tempo inteiro
The Role:

Travel Customer Advisor – French Speaker

Remote – Portugal

*** This Job Opportunity is only offered for candidates living and eligible to work in Portugal.

Salary: Kindly Share with us your salary expectations.

Client: Travel Management Company.

Remote – Portugal or Hybrid – Lisbon

Job Description

As a Travel Customer Advisor, you will assist travelers with best-in-class personalized support and more.

Detailed Duties and Responsibilities

  • Build meaningful relationships across global teams.
  • Solve issues with any travel or tech-related help they may require, ranging from standard platform queries to last-minute emergency travel situations.
  • Meet and exceed KPIs. 
  • Assist the travelers with best-in-class personalized support.
  • Provide feedback to the product and engineering team necessary for product improvement.
  • Stay up to date with the travel industry and platform knowledge to deliver unparalleled service and support the company's success.
Ideal Profile:

Targeted Qualifications

  • Fluency in French Language, C1 level or Higher.
  • Fluency in English Language, B2 level or Higher.
  • A team player who thrives in collaborating, giving and receiving feedback and lifting others up.
  • 10-weeks training fully remote.
  • Required to join office team meetings several times per month.
  • Metrics-driven as an indicator and motivator of success.
  • Flexibility to work non-traditional shifts (early mornings, late evenings and weekends), as we scale our support organization.
  • Previous experience working with GDS systems (Sabre, Amadeus, Galileo, Worldspan) is mandatory.
  • Computer literate and confident using tools such as Gmail, Zendesk, Slack and Salesforce as well as our unique, in-house, travel customer service platform.
  • Previous working experience in customer service roles, ideally covering travel and hotel segments.
  • A skilled communicator who enjoys creating personalized verbal and written communication.

Interpersonal Skills

  • Communicative, Speak and/or write well and get your ideas across to others easily.
  • Interpreter, Look at things and make sense of them, figure what is needed and how to fulfil it.
  • Confident, Pleasant, Energetic, Helpful, Trustworthy
  • Efficient, Perform tasks in the fastest and simplest ways that they can be done.
  • Organized and punctual, put things in order so that they run smoothly and are always on time.
  • Flexible, Can carry different responsibilities, sometimes with very little advanced notice.
  • Listen, Listen/pay attention to what others are saying, without daydreaming or judging them.
  • Precise, Make sure that things are done accurately, correctly, and exactly.
  • Willingness to acquire new knowledge.
  • Service Customers, be friendly patient, and polite with customers and try your best to service their needs/wants.

Offer & Benefits

  • Salary: Kindly Share with us your salary expectations.
  • Remote – Portugal or Hybrid – Lisbon.
  • Full eligibility to live & work is a must.
  • Mental Health Support.
  • Private Medical insurance.
  • Shift Based.
  • A global team committed to the company values.
  • A dynamic work environment in a dynamically international company.
What's on Offer?
  • Opportunity within a company with a solid track record of performance
  • Join a market leader within Hospitality
  • A role that offers a breadth of learning opportunities

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