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Senior Travel Customer Advisor
2 semanas atrás
Senior Travel Customer Advisor – German Speaker
Remote – Portugal
*** This Job Opportunity is only offered for candidates living and eligible to work in Portugal.
Salary: Kindly Share with us your salary expectations.
Client: Travel Management Company.
Remote – Portugal or Hybrid – Lisbon
Job Description
As a Senior Travel Customer Advisor, you will assist travelers with best-in-class personalized support and more.
Detailed Duties and Responsibilities
- Build meaningful relationships across global teams.
- Solve issues with any travel or tech-related help they may require, ranging from standard platform queries to last-minute emergency travel situations.
- Meet and exceed KPIs.
- Assist the travelers with best-in-class personalized support.
- Provide feedback to the product and engineering team necessary for product improvement.
- Stay up to date with the travel industry and platform knowledge to deliver unparalleled service and support the company's success.
Targeted Qualifications
- Fluency in German Language, C1 level or Higher.
- Fluency in English Language, B2 level or Higher.
- A team player who thrives in collaborating, giving and receiving feedback and lifting others up.
- 10-weeks training fully remote.
- Required to join office team meetings several times per month.
- Metrics-driven as an indicator and motivator of success.
- Flexibility to work non-traditional shifts (early mornings, late evenings and weekends), as we scale our support organization.
- Previous experience working with GDS systems (Sabre, Amadeus, Galileo, Worldspan) is mandatory.
- Previous experience using GDS systems handling flights bookings, cancelations, refunds….etc – Mandatory requirement.
- Computer literate and confident using tools such as Gmail, Zendesk, Slack and Salesforce as well as our unique, in-house, travel customer service platform.
- Previous working experience in customer service roles, ideally covering travel and hotel segments.
- A skilled communicator who enjoys creating personalized verbal and written communication.
Interpersonal Skills
- Communicative, Speak and/or write well and get your ideas across to others easily.
- Interpreter, Look at things and make sense of them, figure what is needed and how to fulfil it.
- Confident, Pleasant, Energetic, Helpful, Trustworthy
- Efficient, Perform tasks in the fastest and simplest ways that they can be done.
- Organized and punctual, put things in order so that they run smoothly and are always on time.
- Flexible, Can carry different responsibilities, sometimes with very little advanced notice.
- Listen, Listen/pay attention to what others are saying, without daydreaming or judging them.
- Precise, Make sure that things are done accurately, correctly, and exactly.
- Willingness to acquire new knowledge.
- Service Customers, be friendly patient, and polite with customers and try your best to service their needs/wants.
Offer & Benefits
- Salary: Kindly Share with us your salary expectations.
- Remote – Portugal or Hybrid – Lisbon.
- Full eligibility to live & work is a must.
- Mental Health Support.
- Private Medical insurance.
- Shift Based.
- A global team committed to the company values.
- A dynamic work environment in a dynamically international company.
- Opportunity within a company with a solid track record of performance
- Join a market leader within Hospitality
- A role that offers a breadth of learning opportunities
