Senior Service Support Engineer

1 semana atrás

Porto, Porto, Portugal Körber Tempo inteiro

Job Summary:
The Senior Service Support Engineer for Domain Service Support will be responsible for overseeing and managing the IT service support functions within the domain.

This role involves ensuring the effective delivery of IT services, managing process automation, and coordinating with various stakeholders to maintain high levels of service quality and customer satisfaction. Additionally, the role includes service integration and acting as the point of contact with other IT domains for new integrations and services.

Key Responsibilities

  • Service Management: Oversee KPIs and day-to-day operations of the IT service desk, ensuring timely and effective resolution of incidents and service requests.
  • Incident and Problem Management: Manage the incident and problem management processes, ensuring that incidents are resolved promptly, and root causes are identified and addressed.
  • Major Incident Management: Lead Major Incident Calls
  • Change Management: Coordinate and manage changes to the IT environment, ensuring minimal disruption to services and adherence to change management policies.
  • Service Level Management: Monitor and report on service level agreements (SLAs), ensuring that service delivery meets or exceeds agreed-upon standards.
  • Stakeholder Communication: Maintain regular communication with stakeholders, including business units, IT teams, and external vendors, to ensure alignment and address any service-related issues. Conduct Service Review Meetings.
  • Continuous Improvement: Identify opportunities for process improvements and implement best practices to enhance service delivery and efficiency.
  • Service Integration: Oversee the integration of new services and ensure seamless interaction with other IT domains.
  • Point of Contact: Act as the primary point of contact for other IT domains regarding new integrations and services.
  • IT processes: Create and improve IT processes to enhance efficiency and effectiveness within the organization.

Qualifications

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Minimum of 5 years of experience in IT service management or a related role.
  • Strong knowledge of ITIL or other IT service management frameworks.
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • Ability to work effectively in a fast-paced, dynamic environment.
  • Leadership experience with a track record of managing and developing teams.
  • Experience with IT service management tools such as ServiceNow.
  • Fluent in English.

Preferred Skills

  • Experience with IT service management tools such as ServiceNow.
  • Experience in workflow and automation tooling.
  • Certification in ITIL or other relevant IT service management certifications.

Recruitment Team

For questions please contact us via

Please apply exclusively via the "Apply now" button.

We value diversity and therefore welcome all applicants - regardless of gender, nationality, ethnic or social origin, religion/belief, disability, age, sexual orientation and identity, and any other protected status.

  • Senior Service Support Engineer Senior Service Support Engineer

    2 semanas atrás

    Porto, Porto, Portugal Körber Group Tempo inteiro

    Job Summary: The Senior Service Support Engineer for Domain Service Support will be responsible for overseeing and managing the IT service support functions within the domain.This role involves ensuring the effective delivery of IT services, managing process automation, and coordinating with various stakeholders to maintain high levels of service quality...

  • Senior Network Engineer

    Há 13 horas

    Porto, Porto, Portugal Employer Brand Anchor Tempo inteiro

    Senior Network EngineerAt a well-funded AI software startup near Porto, a dedicated team of engineers and researchers is rethinking industrial forecasting. With a clear B2B product and growing client base across Europe and Asia, this company is scaling its ML-powered infrastructure for real-world decision-making. You'll join a tight-knit group of 13 people...

  • Senior Cloud Engineer

    Há 14 horas

    Porto, Porto, Portugal Employer Brand Anchor Tempo inteiro

    Senior Cloud EngineerAt a well-funded AI software startup near Porto, a dedicated team of engineers and researchers is rethinking industrial forecasting. With a clear B2B product and growing client base across Europe and Asia, this company is scaling its ML-powered infrastructure for real-world decision-making. You'll join a tight-knit group of 13 people who...

  • Senior Cloud Engineer

    Há 13 horas

    Porto, Porto, Portugal ANGEHEUERT Tempo inteiro

    Jobbeschreibung Senior Cloud EngineerAt a well-funded AI software startup near Porto, a dedicated team of engineers and researchers is rethinking industrial forecasting. With a clear B2B product and growing client base across Europe and Asia, this company is scaling its ML-powered infrastructure for real-world decision-making. You'll join a tight-knit group...

  • Senior Network Engineer

    Há 13 horas

    Porto, Porto, Portugal ANGEHEUERT GmbH Tempo inteiro

    Senior Network EngineerAt a well-funded AI software startup near Porto, a dedicated team of engineers and researchers is rethinking industrial forecasting. With a clear B2B product and growing client base across Europe and Asia, this company is scaling its ML-powered infrastructure for real-world decision-making. You'll join a tight-knit group of 13 people...

  • Senior Cloud Engineer

    Há 13 horas

    Porto, Porto, Portugal ANGEHEUERT GmbH Tempo inteiro

    Senior Cloud EngineerAt a well-funded AI software startup near Porto, a dedicated team of engineers and researchers is rethinking industrial forecasting. With a clear B2B product and growing client base across Europe and Asia, this company is scaling its ML-powered infrastructure for real-world decision-making. You'll join a tight-knit group of 13 people who...

  • Senior Platform Engineer Kubernetes

    Há 13 horas

    Porto, Porto, Portugal ANGEHEUERT GmbH Tempo inteiro

    Senior Platform EngineerAt a well-funded AI software startup near Porto, a dedicated team of engineers and researchers is rethinking industrial forecasting. With a clear B2B product and growing client base across Europe and Asia, this company is scaling its ML-powered infrastructure for real-world decision-making. You'll join a tight-knit group of 13 people...

  • Senior SRE/Application Support Engineer

    1 semana atrás

    Porto, Porto, Portugal Dellent Tempo inteiro

    Dellent is a consulting company focused in System Information and Telecommunications. Our goal is to help our candidates and consultants to take a step forward in their careers through projects that meet their needs and expectations.This project is part of the business investment banking and financial services area, and currently has its technological hub in...

  • Senior Data Engineer

    Há 4 dias

    Porto, Porto, Portugal Inetum Tempo inteiro

    Senior Data EngineerWe are looking for aSenior Data Engineerto join our Inetum Team and be part of a work culture focused on innovationLocation:Lisbon or PortoMain Tasks:Explore, clean, and analyze large and complex datasets to support business objectives.Design and implement scalable data processing pipelines capable of handling large data volumes...

  • Senior Platform Engineer Kubernetes

    Há 13 horas

    Porto, Porto, Portugal ANGEHEUERT Tempo inteiro

    Jobbeschreibung Senior Platform EngineerAt a well-funded AI software startup near Porto, a dedicated team of engineers and researchers is rethinking industrial forecasting. With a clear B2B product and growing client base across Europe and Asia, this company is scaling its ML-powered infrastructure for real-world decision-making. You'll join a tight-knit...