German-speaking Technical Support Agent in Lisbon, Portugal

1 semana atrás

Lisboa, Lisboa, Portugal Worldwiders Tempo inteiro

Job Description

Seize the opportunity to become part of a multicultural team

Regarding your field of responsibilities:

As a Technical Customer Advisor, you'll apply your skills to resolve emerging issues with precision and efficiency. You'll uphold excellent standards and share your passion for technology with both customers and colleagues. Given the dynamic nature of this role, you'll have the opportunity to develop your IT skills and advance your international career at your own pace.

  • German-language inbound customer support via phone, chat, and email
  • Responding to customer inquiries and documenting relevant case information
  • Ensuring excellent customer satisfaction
  • Assisting with pre-sales, general inquiries, and technical support issues
  • Appropriately addressing customer escalations and accurately documenting the process
  • Collaborating with other technicians to resolve or properly close tickets
  • Maintaining the internal ticketing system in English
  • As a representative of the company, you will uphold the company's values and contribute to maintaining a positive brand reputation.

Our Offer:

  • Work in the office in Lisbon or Porto
  • Competitive salary+ Welcome bonus
  • Option for long-term accommodation
  • Private health insurance 
  • Growing opportunities and possibilities for an international career
  • Benefit from our modern amenities, numerous discounts at local businesses, company celebrations, events, and much more

Your Profile:

  • Native-level German language skills (C2) + English fluent
  • Experience in customer/technical support is an advantage
  • Patience to communicate and solve issues
  • Handle all data and personal information with the utmost confidentiality
  • Proactive, self-motivated, and a great team player

Why work in Lisbon?

Lisbon is the vibrant capital of Portugal, with approximately 600,000 residents in the city center and around 2.8 million in the greater metropolitan area. The city is located near the Atlantic Ocean and offers great shopping, fantastic food, a lively nightlife, and an amazing cultural heritage. Lisbon enjoys a warm climate for most of the year. This is one of the many reasons why the stunning city has become one of the most popular destinations for Europeans and has a growing expat community.

Multilingual Jobs Worldwide

Multilingual Jobs Worldwide is a leading recruitment company focusing on connecting multilingual talent with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 6,500 candidates secure their dream jobs. 

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