Quality Analyst

1 semana atrás

Lisboa, Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

David Kennedy Recruitment partnered with a renowned tech BPO company to find a Quality Analyst for their contact center teams.

Position: Quality Analyst

Location: Lisbon, Portugal

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

  • Review and evaluate different types of digital content (e.g., text, images, audio, video) in accordance with established guidelines.
  • Assess content for accuracy, relevance, quality, and compliance with policies and standards.
  • Contribute to quality assurance processes, ensuring deliverables meet organizational and client expectations.
  • Provide clear, well-reasoned evaluations and maintain consistency in decision-making.
  • Participate in training sessions to stay updated on policies, processes, and best practices.
  • Join calibration sessions to ensure alignment across evaluation standards.
  • Support additional projects or tasks outside core responsibilities as needed.
  • Revise, refine, or improve prompts, responses, and related content where required.

REQUIREMENTS:

  • Native/fluent in German (C1), with strong written and oral skills, as well as proficiency in English (at least B2)
  • Bachelor's degree (preferred) with 1–2 years of relevant experience in content review, moderation, or a related field.
  • Proficiency with basic computer operations and ability to maintain an efficient typing speed (25–30 words per minute or higher).
  • Familiarity with productivity tools and spreadsheets (e.g., Google Workspace or equivalent).
  • Strong verbal and written communication skills, with the ability to explain reasoning clearly and logically.
  • Understanding of guidelines, policies, and best practices for content evaluation.
  • Experience in analyzing and comparing information from multiple sources.
  • High attention to detail, with strong analytical skills to assess accuracy, relevance, and alignment with intended purpose.
  • Research skills to verify information and identify reliable sources.
  • Critical thinking ability to recognize bias, inconsistencies, and limitations in content.
  • Commitment to accuracy, quality, and adherence to ethical and legal standards.

OFFER:

  • Lunch vouchers 7,63 EUR per day.
  • 100 EUR transportation allowance or company shuttle.
  • Health insurance.
  • Dynamic and creative team with a positive and friendly atmosphere.
  • Guidance and tools to reach career potential.

Job Type: Full-time

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