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Senior Manager Professional Services

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Title:
Sr Manager, Professional Services

Location:
Lisbon (Hybrid)

Contract
: Permanent – Full time

About Us

Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed, and made. Our end-to-end software solutions connect professional designers, retailers, and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific, and Africa.

Cyncly brings over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, delivering the best possible customer experience.

Cyncly is now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions, backed by leading growth private equity firms specialized in technology.

About the Role

The Sr Manager of Professional Services will lead and inspire a robust team of Managers, Consultants, Developers, and other resources. This person will manage the operational and financial aspects of their respective regional teams.

In addition to managing full business operations, the Sr Manager will have responsibility for:

  • Business development
  • Process review, improvement, and creation
  • Ensuring work quality
  • Coaching and leading future leaders of the organization

The Sr Manager shall also:

  • Meet financial and operational plans
  • Hire according to strategic plan
  • Develop team resources
  • Translate the overall Professional Services vision into a strategy for growth within their respective regions

This role requires a leader with a unique blend of proficiency in technology-based solutions, business leadership, people management skills, business development acumen, and communication skills.

Main Responsibilities

  • Provide leadership in the attainment of department goals and objectives
  • Recruit, hire, develop, and directly supervise qualified Managers and other resources
  • Manage departmental budget and authorize expenditures
  • Manage and coordinate department development opportunities
  • Coordinate development and evaluation of standardized documentation and resources for reporting performance and recommendations
  • Collaborate consistently with Sales leadership and other Professional Services leaders for ongoing initiatives
  • Provide collaboration and support on strategic business planning, including expansion, consolidation, new service offerings, and other business decisions
  • Review and monitor quarterly reporting on financial and statistical performance, opportunity analysis, and budget vs. actuals performance
  • Research industry trends and keep the team current on industry changes
  • Optimize delivery of services throughout the customer lifecycle to ensure maximum customer value and overall economic impact
  • Oversee scoping, estimating, proposing, SOW creation, and staff allocation

Supervisory Responsibilities

  • Supervise Management and other leaders in your practice area
  • Responsible for annual performance evaluations of your team
  • Interviewing, hiring, and training
  • Planning, assigning, and directing work
  • Rewarding and disciplining team members
  • Addressing complaints and resolving problems

Additional Responsibilities

  • Independently develop business strategic planning and coordinate efforts
  • Assist in making connections with external potential business partners
  • Work in conjunction with the Operations group to implement best practices
  • Understand the full operation of a Professional Services organization
  • Travel, when necessary, to meet with current and future customers

Required Skills and Competencies

  • 4-year undergraduate degree from an accredited university
  • MBA, or equivalent, from an accredited university
  • Exceptional verbal and written communication
  • Excellent client management skills; ability to work with customers in both pre-sales and post-sales environments
  • Strong leadership, business development, organizational, team management, communication (verbal, written, and presentation), and interpersonal skills
  • 5+ years working in software services and/or consulting in a leadership capacity
  • Demonstrated success in solutioning, selling, and delivering solutions for F1000 organizations
  • Proven success partnering across departments
  • Excellent customer engagement, solution visioning, and problem-solving skills
  • Demonstrated experience translating customer business requirements into software solutions
  • Experience successfully utilizing change management and business process mapping strategies

Working for Us

At Cyncly, we call our team OneCyncly, a reflection of how we work together as one, united by our purpose: powering businesses that bring spaces to life. Our strength comes from our diversity of experiences, perspectives, and skills — and we thrive when we work together with openness, trust, and respect.

Here, you'll join a group of colleagues who take ownership, solve problems, and focus on making an impact. We embrace curiosity, welcome new ideas, and see mistakes as opportunities to learn. You'll have the freedom to work flexibly and autonomously, supported by teammates and leaders committed to your growth.

We celebrate the different ways people contribute and encourage everyone — from every background — to bring their authentic self to work. When we collaborate, challenge each other, and share what we know, we build something better together.

If you want to work in a place where your ideas matter, your growth is valued, and your work shapes the spaces people live, work, and play in — come join us.