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Junior Salesforce Data Cloud Loyalty Business Analyst

2 semanas atrás

Vila Nova de Gaia, Porto, Portugal Capgemini Tempo inteiro

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

YOUR ROLE

In this role, you will:

  • Assist in gathering and documenting business requirements related to customer data, segmentation, and loyalty program features;
  • Support the configuration and testing of Salesforce Data Cloud and Loyalty Management functionalities;
  • Collaborate with cross-functional teams to ensure accurate data mapping and integration between Salesforce and external systems;
  • Analyze customer data to identify trends, behaviors, and opportunities for loyalty program enhancements;
  • Help maintain dashboards and reports to monitor loyalty program performance and customer engagement;
  • Participate in UAT (User Acceptance Testing) and provide feedback on system functionality and user experience;
  • Support data quality initiatives and ensure compliance with data governance standards;
  • Stay informed on Salesforce releases and new features relevant to Data Cloud and Loyalty.

YOUR PROFILE

  • Bachelor's degree in Business, Marketing, Information Systems, or related field;
  • Basic understanding of Salesforce ecosystem, especially Data Cloud and Loyalty Management;
  • Strong analytical and problem-solving skills;
  • Familiarity with data visualization tools (e.g., Tableau, Power BI) is a plus;
  • Excellent communication and documentation skills;
  • Ability to work collaboratively in a fast-paced, agile environment.

What You'll Love About Working Here

  • At Capgemini Portugal we have a flexible and dynamic work environment. Flexibility enables a better work-life balance and gives more flexibility to the employee to manage the working hours, as well if he works at the office or remotely, according with the company's hybrid work policy;
  • We have local programs that promote people growth, reskill and new skills development (Career Acceleration Programs);
  • We promote an empowering environment with autonomy and peers' relationships among the top scores of our Monthly Employees' feedback;
  • Next to this, we also offer an attractive compensation package and benefits such as Health and Life insurance, as well as Referral program with bonuses for talent recommendations and other fringe benefits according with our partnerships in force.
  • Capgemini Portugal is an equal opportunity employer. We promote equality and dignity in all aspects of recruitment and employment, as well as employment offers and promotions made according with competence and ability or performance, respectively.

About Capgemini
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

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