German Speaking

Há 14 horas

Lisboa, Lisboa, Portugal Atlean World Tempo inteiro

German Speaking – Client Directing Specialist

The 
German Speaking Client Directing Specialist
 is responsible for delivering an excellent customer experience to German-speaking clients by acting as the first point of contact and accurately directing each request to the appropriate service, team, or channel. This role plays a key part in customer satisfaction by ensuring efficient, professional, and personalized interactions in line with company standards.

Key Responsibilities:

  • Handle German-speaking clients through multiple channels (phone, email, chat, or other platforms).
  • Identify client needs and direct them to the most appropriate department or solution.
  • Provide clear and accurate information regarding products, services, and processes.
  • Ensure a smooth and positive customer experience at every interaction.

Requirements:

  • Fluency in 
    German
     (written and spoken).
  • Good command of 
    English
     (additional languages are a plus).
  • Strong communication and customer-oriented skills.
  • Problem-solving and analytical abilities.
  • Good organizational skills and attention to detail.

Preferred Profile:

  • Empathetic and client-focused mindset.
  • Ability to work in a fast-paced environment.
  • Proactive attitude and strong team spirit.
  • Results-driven with a focus on continuous improvement.

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