Director, Product Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Product ManagementOverview

Services is a key differentiator for Mastercard, providing cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, business experimentation, and data-driven information and risk management services.

Within the Services organization, this role sits within the Business & Markets Insights (BMI) organization. The Business & Market Insights vertical is focused on creating products and solutions that create value for customers through Analytics, Insights, Business Experimentation, and Payment Consulting & Innovation.

In this role of a Product Management lead, the person will support the evolution and commercialization of Payment Performance data products. This person will be part of a team of product managers and drive key activities including development of the go-to-market strategy, defining the product value proposition and pricing, creating sales and delivery materials and playing a key role in sales and delivery enablement. This individual will partner closely with other members of the Global Product Management technical team to ensure product strategy, roadmap and vision is aligned with the go-to-market strategy and product business priorities.

Role

• Act as an expert, advocate, and champion for Payment Performance data products

• Independently lead global product management team efforts with analytically driven input into strategic business plans and product roadmaps

• Coordinate across cross-functional teams for product sales, usage, and continuous product enhancement.

• Lead developing the product strategy including new product use cases, customer segmentation, pricing, and sales strategy. Assess business risks and proactively develop mitigation plans.

• Think creatively about product growth opportunities, leveraging Mastercard's organizational structure, and lead internal / external partnerships as needed to bring such initiatives to fruition

• Play a key role in rolling out new solutions focused on new segments (e.g., Fintechs), use cases (e.g., real time alerts, crypto payments), networks (e.g., open banking, Blockchain)

• Effectively communicate strategy and vision up and down the organization

• Prioritize development efforts as they align against business strategy

• Build strong working relationships with a diverse group of internal and external stakeholders to achieve product goals

All About You

• Extensive experience building data products (experience with AI solutions highly preferred) designed for payments or a related financial services sector preferred

• Subject matter expertise in core payment processing, particularly authorization

• Extensive experience with managing global commercial launch of product initiatives

• Experience managing a small team of analysts preferred

• Analytical, solutions-oriented skillset with the ability to drive thought leadership

• Strategic mindset to solve complex and ambiguous problems

• Keen understanding of competitive offerings and industry trends in the self-service analytics space, and the ability to translate that understanding into meaningful actions and enhancements

• Proven track record collaborating in cross-functional teams to deliver outstanding products and features

• Highly organized and able to deal with multiple and competing priorities

• Knowledge and skills using product management tools, (e.g., market and product plans, project timelines, marketing research, pricing, business case development)

• Bachelor's degree in business or relevant experience. MBA preferred

• Experience in strategy consulting or developing go-to-market strategies for products

• Strong communication & influencing skills to work with internal and external stakeholders, with ability to clearly articulate problem statements and opportunity areas

• Strong understanding of the Mastercard products & services and key revenue drivers

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

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