Customer Support

2 semanas atrás


Lisboa, Lisboa, Portugal JUJUR Tempo inteiro 25 000 € - 40 000 € por ano

Position: Customer Support

Location: Lisbon, Portugal

Employment type: Full-time (6 month contract)

DUTIES AND RESPONSIBILITIES:

  • Provide support to customers by phone, email, chat and social media channels
  • Handle with all questions and inquiries about products and services
  • Actively work on the optimization of all processes related to customers
  • Closely work with other together with other departments, for example Sales and Marketing

REQUIREMENTS:

  • Native/fluent in German both verbal and written (C2 level). Fluent in English (minimum B2 level)
  • Ability to listen actively, identify, apply, and explain service with expertise, clarity, and solve issues in the first contact with customers
  • Ability to handle stressful situations
  • Previous Contact Centre or Customer Service experience (preferable)
  • Enthusiastic and skilled in technology applications (using a smartphone, tablet or computer)
  • Good and customer-friendly service
  • Curious and persistent in solving issues
  • Organized and can keep a cool head even in stressful situations

BENEFITS:

  • Working schedule: Monday - Sunday, 24/7 rotating shifts
  • Modern office in a city center with open spaces, easy to access with public transportation
  • Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace
  • Support from colleagues with coaching and mentoring opportunities
  • Health and Wellbeing initiatives
  • Monthly meal allowance and much more

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