Customer Support

2 semanas atrás

Lisboa, Lisboa, Portugal Veesion Tempo inteiro

Veesion
is a fast-growing French tech startup that develops an innovative gesture recognition solution using AI and computer vision.

Our technology helps thousands of stores across 30+ countries reduce shoplifting by detecting suspicious behavior in real time.

Following our Series B funding, Veesion is scaling rapidly across international markets such as the US and Brazil. Our
Customer Support team
is based in Paris, Lisbon, and São Paulo. You will join a dynamic and multicultural environment with strong growth opportunities.

As a
Customer Support Specialist
for the French market, you will be the go-to person for our customers when it comes to solving problems and ensuring a smooth and positive experience.

You will collaborate with Customer Success Managers, Product, and Tech teams to guarantee that our clients get the best out of Veesion.

This position in based in our office in Lisbon.

Missions

  • Customer Support & Troubleshooting
    : Manage incoming requests (tickets, chat, email, phone), investigate technical issues, and provide clear solutions.
  • Customer Satisfaction
    : Be the first line of communication with clients, track issues, and ensure high-quality follow-up.
  • Knowledge Base Contribution
    : Document recurring issues, create self-help resources, and share product feedback with internal teams.
  • Collaboration
    : Work closely with Product, Tech, and Sales to continuously improve the customer experience.

You're a Great Match If

  • You have
    1-3 years of experience
    in customer support or technical assistance, ideally in a SaaS or tech company.
  • You're a
    native French speaker
    with strong English skills.
  • You're empathetic, resilient, and an excellent communicator — able to handle demanding clients with patience and professionalism.
  • You're
    organized and proactive
    , able to prioritize and multitask effectively.
  • You're comfortable with digital tools (CRM, ticketing systems, Slack, Notion…).

Recruitment Process

  • HR Interview
  • Team Lead Interview (45 min)
    – Role play + product-related questions.
  • Head of Customer support Interview (45 min)
    – Discussion on KPIs, customer journey, and growth opportunities.

Benefits

  • Competitive compensation package.
  • Comprehensive health insurance from day one.
  • A young and international team, with offices in Paris, Lisbon, and São Paulo.
  • A meaningful mission with innovative technology in retail security.
  • Fast-paced environment with real opportunities for
    career growth
    .

  • Customer Support

    Há 9 horas

    Lisboa, Lisboa, Portugal Rocket Stars Tempo inteiro

    Dutch Customer Advisor in LisbonDrive Premium Customer Experiences in Coffee SupportJoin a world-renowned coffee brand and become the trusted point of contact for customers who value qualityand service. As a Customer Support Specialist, you'll assist clients across phone, email, and chat — ensuringsmooth ordering, subscriptions, and product support while...

  • Customer Support

    2 semanas atrás

    Lisboa, Lisboa, Portugal JUJUR Tempo inteiro

    Position: Customer SupportLocation: Lisbon, Portugal Employment type: Full-time (6 month contract)DUTIES AND RESPONSIBILITIES:Provide support to customers by phone, email, chat and social media channelsHandle with all questions and inquiries about products and servicesActively work on the optimization of all processes related to customers Closely work with...

  • Customer Support

    Há 2 dias

    Lisboa, Lisboa, Portugal Nordic Talent Hub Tempo inteiro

    The role involves providing exceptional customer service by addressing customer inquiries through various channels.Responsibilities include managing customer accounts, resolving issues to ensure customer satisfaction, providing technical support, and striving for continuous improvement in customer service standards.Qualifications:Native or C2 level of Dutch...

  • Customer Support Agent

    2 semanas atrás

    Lisboa, Lisboa, Portugal Workster Jobs Tempo inteiro

    Are you fluent in Russian and Polish with a passion for providing exceptional customer support? We are seeking a dedicated Customer Support Agent to join our dynamic team in Lisbon. Your linguistic skills will be essential in ensuring client satisfaction and maintaining the high-quality service we are renowned for.Key Responsibilities for the Customer...

  • Customer Support

    2 semanas atrás

    Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    Customer Care Specialist - All the languagesWould you like to improve your career in a tech company in Europe? Apply for this job position and we can have a scheduled appointment with competitive salaries and accomodation.Job DescriptionAs a Customer Care Specialist, you will be the first point of contact for supply and demand-related customer support...

  • Customer Support

    2 semanas atrás

    Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    Customer Care Specialist - All the languagesWould you like to improve your career in a tech company in Europe? Apply for this job position and we can have a scheduled appointment with competitive salaries and accomodation.Job DescriptionAs a Customer Care Specialist, you will be the first point of contact for supply and demand-related customer support...

  • Customer Support Representative

    2 semanas atrás

    Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    Job Summary: We are looking for a bilingual Customer Support Representative fluent in Dutch and English to join our dynamic support team. You will be responsible for delivering outstanding customer service to our Dutch- and English-speaking users by handling inquiries, solving problems, and ensuring a seamless experience across all touchpoints. This role is...

  • Customer Support

    1 semana atrás

    Lisboa, Lisboa, Portugal Conectys Tempo inteiro

    As aCustomer Support / Compliance Specialistat Conectys, you will play a key role in supporting the successful launch and growth of operations in Portugal for one of our high-profile technology clients, recognized for its cutting-edge platform, software solutions, and global presence.You will play a vital role in ensuring small and medium-sized business...

  • Customer support

    Há 9 horas

    Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    Join us as a Customer support - Digital Marketing - ITALIAN Speaker Job Description:Are you passionate about online marketing and new technologies? Join one of the leading tech companies as a Customer Support Specialist. Our client is the #1 in online marketing with a current annual revenue of more than 100 billion US dollars. In this role, you will provide...

  • Customer Support Representative

    Há 9 horas

    Lisboa, Lisboa, Portugal Uber Tempo inteiro

    About The RoleThe Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7.At our COEs, we hire Community Support Representatives, Managers, and many other important...