Key Account Manager AW Public Utilities

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Role
The Key Account Manager Public Utilities & Industry promoting and selling AW products and services to customers, as well as managing and nurturing relationships with key clients and decision influencers to ensure their satisfaction and loyalty in the assigned vertical markets and geography.

This role involves identifying potential customers, conducting sales presentations, negotiating contracts, and developing and implementing sales strategies to grow the company's customer base and increase revenue. The Key Account Manager Public Utilities & Industry collaborates with cross-functional teams to address customer needs, perform market analysis, and implement sales strategies. Additionally, this role involves maintaining strong customer relationships, providing excellent customer service, and identifying new business opportunities within existing key accounts. Strong sales skills, a thorough understanding of the water industry, and the ability to work independently and manage the assigned sales territory customers effectively are essential for success in this position.

Responsibilities

• Strategy Execution:

• Collaborate with cross-functional teams to execute strategies.

• Oversee execution, analysis, and optimization of account plans.

• Focus on growth and market penetration

• Client Relationship Management:

• Prioritize A customers (strategic accounts), develop and maintain strong relationships.

• Address client inquiries, resolve issues promptly, and ensure satisfaction

• Join customers' approved vendor lists, competitive bids and tenders

• Business Development:

• Research business opportunities and viable income streams.

• Identify and map business strengths and customer needs.
• Contribute to developing growth strategies and plans.
• Write business proposals and negotiate with stakeholders.
• Monitor industry trends, reporting on successes and areas needing improvement.

• Grow customer base

• Goal Alignment and Performance Tracking:

• Prepare regular progress reports for stakeholders including sales forecast vs. budget, report to senior management providing insights and recommendations for continuous improvement.

• Weekly collect information on opportunities funnel, flash figures, risks and opportunities.

• Adaptability and Problem-Solving:

• Thrive in a changing environment and adapt to new challenges.

• Proactively address obstacles and find effective solutions.
• Collaborate with colleagues to drive results.
• Collaborate with third party suppliers to complement standard offering as needed.
• Collaborate with customer-facing and relevant internal teams including Marketing, Application Engineering, Customer Support, Pricing, Engineering, Production, Quality Assurance, Aftersales & Service to meet customer needs and drive business growth

Qualifications

• In-depth knowledge of water sector's market dynamics and customer requirements.
• 5+ years of experience in sales, with a focus on markets of reference.
• Advanced command (C1 level) of English and Portuguese, Spanish will be considered a plus.
• Proven track record of managing complex sales processes and customer relationships.
• Excellent communication and negotiation abilities.
• Strong problem-solving abilities.

Preferred Qualifications

• Bachelor's degree in engineering, business, or related field
• In-depth knowledge of water sector's market dynamics and customer requirements.
• Experience with Engineer-to-Order (ETO) and Configure-to-Order (CTO) processes.

Location:
Portugal

Travel:
50%

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.