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Technical Support

3 semanas atrás

Lisboa, Lisboa, Portugal eTeam Tempo inteiro

At eTeam We've built long-term trusted partnerships with many Fortune 1000 companies, MSP organizations and world class talent. We leverage our longevity, experience and focus on relationships building to promote top level customer service catered to our client's business needs and by fulfilling promising careers to our candidates. To Learn more about eTeam valued clients, talent and partners eTeam please visit our website

Currently, I have a job opportunity in Technical Support - Dutch/Danish/ Dutch & Portuguese/Finnish/Norwegian/Swedish with one of our direct client based in  Lisbon, Portugal .

Please find the job description below and reply to me with your updated CV if interested.

Title : Technical Support - Dutch/Danish/ Dutch & Portuguese/Finnish/Norwegian/Swedish

Location : Lisbon, Portugal​​​​​​​

Type : Permanent position 

  • Receive direct client contacts (e.g., via phone, video chat, web portal, email), triage, and provide remote client assistance to solve the issue directly if possible
  • Talk to client and understand client problem
  • Use the knowledge base available to resolve client-reported problems
  • Redirect calls to field engineering support if a field support visit is required
  • Escalate to remote expert (Tier 3 / "deep dive" team in future model) as required
  • Provide part prediction and/or working/troubleshooting directions for the field engineering team

Why Work for Us?

  • Best in Class Global Clients
  • Ranked Best Places to Work
  • Accelerated Growth & Compensation Plans
  • Training & Development Opportunities
  • Competitive Benefit Plans
  • Referral Bonus, Gigs, Awards & Team Events
  • Extra source of Income through Referrals and Gigs

If you think this is the job for you then please click the apply button below to submit your cv.