Dutch Customer Support For a Premium Tech Brand in Portugal

2 semanas atrás


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro 25 000 € - 35 000 € por ano


Grow Your Career in Customer Support Excellence

Are you passionate about helping others and creating outstanding customer experiences? We're looking for a dedicated and service-oriented Customer Support Specialist to join our energetic team. If you thrive in a fast-paced environment and enjoy solving problems with empathy and clarity, this role could be the perfect fit for you.

Role Overview:

As a Customer Support Specialist, you'll be the primary point of contact for users, assisting them across a variety of channels, including email, chat, and social platforms. Whether resolving account issues, addressing billing questions, or offering technical support, your goal will be to ensure a smooth, high-quality user experience.

Key Responsibilities:

  • Provide friendly and effective support through multiple communication channels
  • Assist with account setup, password recovery, billing inquiries, and identity verification

  • Troubleshoot technical issues with attention to detail and clear communication

  • Deliver a consistent, compassionate experience to all users

  • Maintain accurate case records while following internal procedures

  • Work collaboratively with internal teams to improve support processes

  • Offer feedback and ideas to enhance customer experience and service delivery

Requirements:

  • Fluent in Dutch (C2 level)
  • Fluent in English (B2 level)
  • EU Citizenship or Portuguese Residency Card
  • 0-1 year of experience in customer support
  • Strong leadership, analytical, and communication skills
  • Eagerness to learn and grow

Why Join Us:

  • Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognizing and rewarding your contributions
  • Meal Allowance: Enjoy a meal allowance to keep you energized during working hours
  • Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.
  • Remote Work: Enjoy the flexibility of working from home

  • Relocation Package: Receive support if relocating to ensure a smooth transition

Ready to take on this exciting opportunity? Apply today, and let's connect



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