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French-Speaking Support Specialist
3 semanas atrás
Are you a local resident of Braga with native-level French proficiency and a passion for helping others? Join our dynamic team as a French-Speaking Support Specialist This role offers a fantastic opportunity to kickstart your career in a supportive and international environment, right here in Braga.
Key Details
- Location: Braga, Portugal (Hybrid/On-site Model)
- Employment Type: Full-time
- Starting Date: 8th January 2026
- Relocation Package: Not provided
The Role
As a French-Speaking Support Specialist, you will be the primary point of contact for our French-speaking customers, providing outstanding technical and/or customer support via phone, email, and chat. Your main goal will be to resolve queries efficiently and ensure a positive customer experience.
Responsibilities
- Answer and manage incoming customer contacts (calls, emails, chat) in French.
- Diagnose, troubleshoot, and resolve customer issues related to our product/service.
- Document all customer interactions accurately in our CRM system.
- Escalate complex issues to senior specialists or other departments when necessary.
- Maintain a high level of product knowledge and service expertise.
- Contribute to team success by meeting individual and team performance targets.
Must-Have Qualifications
Language Proficiency:
French: Fluent, Native-level proficiency (C2). This is essential for communicating effectively with our French-speaking clientele.
Local Status: Must be a resident of Braga or the surrounding area and eligible to work in Portugal.
Documentation Requirements: Must possess one of the following valid documents:
Valid Portuguese Residency Card (must be valid for more than one year from the start date).
- EU Citizenship (valid ID/Passport).
- Valid Refugee Card recognized by Portuguese authorities.
Good to Have
- Previous experience in a Customer Support, Technical Support, or Contact Center environment is a plus, but not mandatory. We welcome motivated entry-level candidates
- Strong communication and active listening skills.
- A proactive, positive, and problem-solving attitude.
- Familiarity with CRM software (e.g., Salesforce, Zendesk) is a benefit.
Working Schedule
- Days: Monday to Friday
- Shifts: Rotational shifts between 07:00 and 19:00 (e.g., 7h-16h, 9h-18h, 10h-19h).
- Days Off: Saturday and Sunday (Guaranteed weekend off)
Compensation & Benefits
We believe in rewarding our employees generously. The compensation package includes:
- Competitive Salary based on experience and market standards.
- Performance Bonus scheme.
- Meal Allowance (Subsidio de Alimentação).
- Transport Allowance (as per company policy for hybrid/on-site work).
- Comprehensive Health Insurance.
- All Necessary Equipment Provided by the company (laptop, headset, etc.).
- Excellent Career Growth and professional development opportunities.
- A fun, multicultural, and collaborative working environment.
Ready to Apply?
If you meet the required criteria and are excited about a career in support, apply today We are looking forward to welcoming a new talent to our Braga team on
January 8, 2026
.
