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Customer Support Specialist Braga
3 semanas atrás
We are looking for a French-speaking Customer Support Specialist to join an international customer service team supporting end-users of a leading telecommunications service provider.
In this role, you will assist customers across multiple channels, providing guidance on subscriptions, billing inquiries, and basic technical troubleshooting while delivering a high-quality customer experience.
Key Responsibilities-
Handle incoming customer interactions via phone and/or digital channels
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Answer questions related to subscriptions, billing, and service usage
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Provide basic technical support and troubleshooting
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Offer clear, accurate, and customer-focused solutions
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Ensure customer satisfaction on every interaction
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Follow internal procedures and quality guidelines
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Native or near-native French (C2 level required)
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No previous customer support experience required
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Strong communication and problem-solving skills
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Customer-oriented mindset and ability to work in a fast-paced environment
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Willingness to work rotating shifts and on-site
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Base Salary: €880 gross/month (paid over 14 salaries)
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Performance Bonus: 140€ per 12 months
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Meal Allowance: €7,63 per working day
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Health Insurance: Since day 1 (but need to pay a monthly amount) It's free after 6 months of contract.
Hybrid / On-site – Braga, Portugal
Work Schedule- Monday to Friday: 07:00 - 19:00 (Rotational shifts)
- Days off: Saturday and Sunday
If youre ready to take the next step in your customer support career and work in a fast-paced, customer-focused environment, wed love to hear from you. Apply now and join an international team in Aveiro.
