Customs Manager

Ready to lead, disrupt and reinvent the sleep industry?

We are Emma – The Sleep Company. Founded in 2015, we've become the world's largest D2C sleep brand, available in over 35 countries with more than 25 stores across Europe. Recommended by leading consumer associations in EMEA, APAC, and the Americas, we develop the best sleep comfort products that empower our customers to awaken their best every day. 

At Emma, we are a community of smart, driven people, united by a strong culture of collaboration, teamwork, and knowledge sharing. We think big, take ownership, and are empowered to drive meaningful impact. Through hands-on experience, mentorship, and continuous learning, we drive our own growth and learning. With Emmies from over 60 nationalities and offices across multiple regions, our diverse perspectives enrich our workplace culture. Ready to shape the future of sleep with us? Let's make it happen

About The Role:

We are looking for a Customs Manager, fluent in German & English, to take full ownership of all customs-related processes in our EMEA markets. You'll ensure that our import and export processes run smoothly, that we are compliant at all times, and that our supply chain flow functions without delays.  

At the same time, you act as a sparring partner for internal teams and our external service providers, reporting directly to our Senior Team Lead Customs. 

• You are our point of contact for all customs related topics and are responsible for compliance with all legal customs regulations and their documentation. 
• You fulfill all customs-related processes (import and export) in day-to-day business. 
• You maintain the existing customs status (AEO) as well as the development of related processes. 
• You are the single point of contact to the customs offices. 
• You create and monitor correct supplier declarations. 
• You support planning, organizing and dispatching transports with a focus on intermodal transports (SEA, Rail, Air) and monitor their appropriate fulfillment. 

• You have 2+ years of experience working on Customs topics, ideally in the Logistics or Retail industry. 
• You're experienced in dealing with EU preferential trade schemes, Global Tariff, and Tax implications, preferably in German trade schemes, Tariffs and Tax matters. 
• You have a deep knowledge of the AEO program to support Customs audits. 
• You're action-driven and possess the ability to act in a changing environment and are hands-on. 
• You are well organized, can prioritize, and have strong communication skills. 
• You're fluent in German and English. 

• Responsibility and decision-making authority from your first day 
• The opportunity to work on challenging tasks that contribute to your professional growth 
• Work independently and as part of a dedicated, international team 
• Private Health Insurance and 24 vacations days per year, with 1 extra day per year worked (until a limit of 29 days per year) 
• 22 remote days per quarter policy, with offices in Parque das Nações, Lisbon. 
• Work with and learn from experts in diverse fields 
• Get to know your team members at our exciting company events 
• Working from a pet-friendly office 

Become an Emmie

Emma is transforming the world of sleep - and we want the highest-performing people to help us pull it off. We want you. But only if you're willing to go all in. Only if you're willing to question, disrupt, innovate, and create from the ground up. ​

We proudly celebrate diversity. We are an equal-opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

Our aim is to get back to you in a couple of days, however, we are currently receiving a large number of applications and this might lead to a delay in the process. We will get back to you as soon as possible