Italian Speaking Customer Advisor

Há 3 dias

Lisboa, Lisboa, Portugal CBT Tempo inteiro
ItalianSpeaking Customer Advisor Advertiser Support (Onsite in Lisbon, Portugal)

Location: Lisbon, Portugal

Type: Fulltime, Onsite

Department: Customer Experience / Advertiser Support

About the Role

Are you an Italian speaker passionate about technology, customer service, and digital advertising?

Join our team in Lisbon, supporting business advertisers who use a leading global socialmedia advertising platform.

This is the perfect opportunity to start or advance your international career in a dynamic, fastpaced environment while enjoying life in one of Europes most vibrant cities.

Key Responsibilities
  • Provide exceptional customer service in Italian via email, chat, and phone, handling inquiries about advertising campaigns, billing, and account management.
  • Diagnose and resolve technical and nontechnical issues quickly and effectively.
  • Offer strategic advice for advertisers on campaign setup, optimization, and management.
  • Clearly explain advertising policies and compliance guidelines.
  • Accurately log all customer interactions in the internal CRM system.
  • Stay up to date on the platforms advertising tools, products, and updates.
Working Schedule
  • 5 days per week, 8hours per day.
  • Rotational shifts, MondaySunday, 07:0022:00.
  • Flexibility within these hours is essential.
Requirements

Essential:

  • Native or nearnative Italian (C2).
  • Good English skills (B2 minimum).
  • Strong customerfocus and empathetic communication style.
  • Interest in online marketing and comfort with digital tools.
  • Eligible to work in Portugal/EU or willing to relocate.

Preferred:

  • Prior experience in customer service, call centers, tech support, or digital marketing/sales.
  • Familiarity with CRM tools like Salesforce or Zendesk.
Compensation & Benefits

Option1 Without Relocation

  • Salary:1,379gross/month (x12)
  • Benefits:HealthInsurance+LifeInsurance+CareerGrowthPath

Option2 WithRelocation

  • Salary:1,050gross/month (x12)
  • Benefits:FullpackageplusRelocationSupport
Relocation Package (for candidates relocating to Lisbon)
  • Flight reimbursementupon arrival.
  • Private room in a fully furnished, modern shared apartment(with colleagues).
    • All utilities (water, electricity, internet, gas) included.
  • Airport pickupand arrival assistance provided.
Health & Wellbeing
  • Private health insurance.
  • Comprehensive life insurance plan.
Career Development
  • Clear progression path:SeniorAgent .
  • Fully paid training before project start.
Workplace & Culture
  • Modern office in central Lisbon.
  • International, inclusive, and supportive work environment.
  • Regular team events, cultural activities, and celebrations.

Location: Lisbon, Portugal

Mode: Onsite only

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