Swedish-speaking Customer Service Expert

2 semanas atrás


Porto, Porto, Portugal Workster Jobs Tempo inteiro


Workster supports a leading BPO player in the industry in their pursuit to increase their Swedish-speaking Customer Service Team for a leading Cruise Line company worldwide.

They are as the leader in Europe, South America, the Gulf region and Southern Africa, and the fastest-growing global cruise brand with a strong presence in the Caribbean, North America and the Far East markets. They are dedicated to making each of our cruises a voyage of discovery and unforgettable emotions for every guest, and offer an enriching, immersive and safe cruise experience.

Your Role
  • Taking Inbound calls
  • Sell cruises packages
  • Cross-Sell or Upsell cruises packages and associated products
  • Customer support for post-booking and booking management
  • Support travel agents with bookings and booking management
  • Support customer with information about a range of questions like destination, boats, documentations, prices etc.
Your Qualifications
  • C1 level of Swedish
  • Good English skills (B2)
  • Sales experience is mandatory
  • previous CS / BPO experience is an advantage
  • good PC skills
  • fast decision-maker, with positive outlook
  • be available to work flexible hours and days
The Offer
  • Competitive base salary and benefits
  • Private health insurance
  • Great Schedule – Monday to Friday: 08:00h – 18:00h, Saturday and Sunday 08:00h – 17:00h
  • Enrich your CV by working for a major worldwide brand
  • Multicultural Team


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