German Customer Service Representative

1 semana atrás

Porto, Porto, Portugal CBT Tempo inteiro


Job Description: German Customer Service Representative
Location: Porto, Portugal
Position Type: Full-time
Language Requirement: Fluent in German (C2 Level)

About Us:
Join a dynamic team and embark on an exciting career journey with us in Porto, Portugal We're looking for a German-speaking Customer Service Representative who is passionate about delivering exceptional customer service. You'll be the go-to expert for our German-speaking customers, ensuring that they have the best possible experience with our brand. If you have a customer-first mentality, strong communication skills, and a knack for solving problems, we want you on our team.

What You'll Do:

  • Customer Support Excellence: You'll be the first point of contact for our German-speaking customers via phone, email, and live chat, providing solutions to inquiries and ensuring a seamless customer experience.
  • Problem-Solving: Handle customer inquiries with empathy and patience, resolve issues efficiently, and ensure satisfaction with every interaction.
  • Product Knowledge: Be an expert in our products or services, guiding customers through their journey and helping them make informed decisions.
  • Feedback and Improvements: Collect customer feedback and share insights with the team to improve products, services, and customer experience.
  • Maintain Positive Relationships: Foster long-term relationships with customers by offering personalized, friendly, and professional support.

What We're Looking For:

  • Fluency in German (C2 level), both written and spoken, is a must.
  • Previous experience in customer service or a similar role is a plus.
  • Problem-solving skills and the ability to remain calm under pressure.
  • Strong communication skills with the ability to build rapport with customers.
  • Team player who thrives in a collaborative environment.
  • Attention to detail and ability to manage multiple tasks.
  • A positive attitude and a genuine passion for helping others.

Why You'll Love Working with Us:

  • Vibrant Porto: Enjoy working in the beautiful city of Porto, known for its culture, great food, and work-life balance.
  • Career Growth: We value your development and offer opportunities for growth within our company.
  • Inclusive Team: Be part of a supportive, friendly team where collaboration and creativity are key.
  • Work-Life Balance: We believe in a healthy balance, offering flexible working conditions to suit your lifestyle.
  • Great Benefits: Enjoy a range of benefits, including health insurance, wellness programs, and more.

If you're ready to make a positive impact by delivering top-notch customer service and supporting our German-speaking customers, we'd love to meet you. Apply now and be part of a dynamic team in Porto, Portugal


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