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Dutch Customer Advisor in Lisbon
3 semanas atrás
Join a dynamic, people-first team where empathy, professionalism, and excellent service shape every interaction. If you're proactive, detail-oriented, and enjoy supporting others, this could be the right opportunity for you.
Role Overview:
As a Customer Advisor, you'll be the first point of contact for customers, assisting them via phone, email, and live chat. Your goal is to provide clear answers, resolve issues efficiently, and create a smooth and positive customer experience.
Key Responsibilities:
- Support customers with a friendly, professional tone across phone, email, and chat
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Manage a variety of requests, including service questions, account assistance, and basic troubleshooting
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Explain solutions clearly, address concerns, and ensure customers feel listened to and supported
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Log cases accurately and maintain detailed, up-to-date records of each interaction
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Escalate sensitive or complex issues following internal procedures
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Work closely with internal teams to ensure fast and accurate resolutions
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Meet service quality standards and response-time targets consistently
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Stay updated on product changes, policies, and best practices to deliver top-level support
Requirements:
- Language Skills: Fluent in Dutch (C1/C2 level) and English (B2 level)
- Eligibility: EU citizenship or valid Portuguese residency card
- Skills: Strong analytical, creative, and communication abilities
- Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field
Why Join Us:
- Attractive Salary: Competitive compensation that values your skills
- Performance Bonus: Recognizing your achievements
- Meal Allowance: Covering your daily meals
- Transportation Support: Assisting with commuting costs
- Health & Life Insurance: Comprehensive protection for your well-being
- Relocation Package: Assistance to make your move smooth and stress-free
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Onsite Work: Engage and grow in a collaborative office environment
Ready to take the next step? Apply today and be part of a team that values innovation and excellence
