GBS BPO Payroll M/W

5 minutos atrás

Lisboa, Lisboa, Portugal Air Liquide Tempo inteiro

Air Liquide Europe Business Services (ALEBS) was created in 2019 in Lisbon, Portugal with the mandate to provide financial services for Air Liquide European entities. In the space of 4 years, it has expanded to over 400 employees based in 3 office locations: Lisbon, Tomar and Guarda. The geographical scope was extended to include, besides the European affiliates also entities located in Africa, Middle-East and India, and the operational scope was extended and includes today not just Finance, but also Human Resources.

How will you CONTRIBUTE and GROW?

The GBS Business Process Owner (BPO) Payroll is responsible for the end-to-end implementation, optimization, and governance of the organization's global payroll processes. This role drives process standardization, automation, and innovation, ensuring alignment with organizational goals and delivering exceptional employee experiences.

Responsibilities:

Process Strategy: Define and maintain the global payroll process model, policies, and standards.

Governance: Establish a clear governance framework to ensure all payroll activities are executed consistently and in compliance with legal and regulatory requirements.

Process Optimization & Innovation: Identify opportunities for continuous improvement by analyzing existing processes, leveraging new technology (e.g., automation, AI), and implementing best practices.

Payroll Project Leadership: Actively participate in, and often lead, major payroll projects. This includes managing the full project lifecycle for initiatives such as system migrations, outsourcing to a new provider, or implementing new operating models to harmonize and streamline global payroll operations.

Stakeholder Management: Serve as the primary point of contact for all payroll-related process issues and escalations. Collaborate with key stakeholders across HR, Finance, IT, and regional Business Units to ensure alignment and support for the global payroll vision.

Performance Management: Define and monitor KPIs and SLAs with both internal teams and external payroll providers ; Ensure that payroll services are delivered accurately, on time, and within budget.

Vendor Management: Oversee the overall performance of external payroll providers in close collaboration with regional contract managers ; Lead contract negotiations, manage vendor relationships, and ensure providers meet their contractual obligations and deliver high-quality services.

Change Management: Drive the adoption of new payroll processes and systems. This responsibility is executed in partnership with regional GBS teams who lead the on-the-ground change management efforts, including communication strategies and training programs, to ensure a smooth transition for employees and stakeholders.

Compliance & Risk Management: Stay up-to-date on global payroll regulations and compliance standards ; Develop and enforce controls to minimize risks, ensure data privacy, and maintain compliance across all countries of operation.

Open to candidates based in Lisbon, Krakow, or Budapest.

Are you a MATCH?

Profile overview:

Bachelor's degree in Human Resources, Business Administration, or a related field.

Minimum of 5 - 7 years of experience in payroll, and especially in large-scale payroll system implementations and process harmonization projects.

Hard Skills:

Deep knowledge of global payroll processes, regulations, best practices, and strong understanding of payroll systems (e.g., Workday, SAP, Payroll Providers).

Professional certifications such as FPC (Fundamental Payroll Certification) or CPP (Certified Payroll Professional) are a plus.

Process improvement certifications (e.g., Lean Six Sigma) are a plus.

English mandatory.

Soft Skills:

Project management skills: Ability to lead complex payroll transitions, system integrations, and cross-border process alignment.

Analytical and problem-solving with a strategic thinking, to solve complex organizational challenges.

Ability to manage and influence diverse stakeholders and senior leadership in a fast-paced environment.

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

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