US Customer Experience Representative

2 semanas atrás

Matosinhos, Portugal B-Parts Tempo inteiro

B-Parts is building a trusted global eCommerce brand for used auto parts, making it effortless to search and buy original parts. Every day, we help hundreds of repair shops and customers find the best solutions for their vehicles.

With a diverse and talented team, we foster an empowering environment where everyone can thrive and achieve their full potential. If you're looking to grow your skills in the fast-paced eCommerce world, B-Parts is the perfect place to learn, collaborate, and make an impact.

What is expected in this role:

You'll be at the heart of the B-Parts US Sales and Customer Service team. Empowering the circular economy.

  • Help find used original auto parts for professionals and private customers in the automotive industry, through
    written
    and
    telephone communication
    ;

  • Helping fulfil orders for customers;

  • Ensure customer satisfaction, and follow up all steps and timings of orders;

  • Provide information on logistical issues and after-sales procedures;

  • Managing customer claims and returns for B2B and B2C customers;

  • Being the technical support to evaluate warranties and exchanges;

  • Helping fulfil purchase exchanges for customers;

  • Ensuring the customer satisfaction, and follow up all steps and timings of claims;

  • Customer support tasks are carried out only in writing

What are we looking for (knowledge, skills and abilities):

  • Experienced in
    Sales
    and
    Customer Service
    (minimum of 1 year), preferably in the auto parts vertical;

  • Proficient in the use of IT systems, both customer service specific and windows packages;

  • Fluency in
    English
    (mandatory);

  • Highly skilled in written and verbal communication;

  • Skilled in listening;

  • Confident and articulate;

  • Able to exceed customers' expectations;

  • Able to work under pressure;

  • Hardworking and passionate;

  • Available to work on
    late shifts
    (14:00 - 23:00).

Benefits:

  • Insurance Package;

  • Annual bonus based on the achievement of goals;

  • Beverages and soup at the office;

  • Integration into a dynamic, enthusiastic, and continuously growing team.

Location:

  • Hybrid;

  • Porto Headquarters.

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