Customer Service

2 semanas atrás

Oeiras, Lisboa, Portugal Straumann Tempo inteiro

We develop, manufacture and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss.

We empower our employees to perform and make an impact, to question the status quo, to drive change, to stay ahead of the competition. From the first Dental Implant in 1974 to the latest Digital Solution – we do things differently than others

We deliver innovation based on evidence. This is part of our employer culture as well as an exceptional team spirit that truly encourages diversity and a powerful "can-do" attitude.

Main responsibilities

Reporting to Team Lead Portugal, this person will be in charge of orders reception and customer support:

  • Customer support, sales, order administration and coordination, claim solving.
  • Give advice, orientation and clear up any customer doubts or incidences, bringing up the best solution in each moment.
  • Provide information concerning products to our customers (retail prices, technical descriptions...).
  • Process, administration of claims vía telephone or e-mail
  • Filling documents.
  • Explain  customers account.
  • Any other functions stemming from the needs of the position.

Qualifications

  • 2-3 years experience in a customer service position, in a multinational environment preferably.
  • Technical, medical or commercial education preferred (BA-level).
  • Mastery of computing technology is a plus.
  • Knowledge on SAP system valuable.
  • Good command in English, oral and written.
  • Knowledge in Dental Industry is an advantage.
  • Costumer focused, and results orientation.
  • Communication and negotiation skills.
  • Proactivity.
  • Teamwork, collaboration.
  • Stress resistance.

Additional Information. What can you expect from us?

  • An agile and ambitious environment: We are #ChangeMakers.
  • Open, friendly colleagues who #collaborate and #support each other: We are #Players+Learners.
  • The #freedom to #create and #engage: You can leave your #FootprintInDentistry.
  • An employer who invests in our #inspiring corporate #culture.
  • The #opportunity to develop yourself as a person and in your #career. We #grow.
  • #Attractive workplaces at great locations - We are a #GlobalPlayer.
  • A good salary and many other cool #benefits (depending on location).
  • To work for the No. 1 in #Dentistry and one of the leading #MedTech companies.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

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