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Join the Exciting World of Private Executive Aviation
Your next exceptional journey starts here We're looking for passionate, skilled professionals with customer support expertise who excel at providing outstanding service Come join our dream team
About NetJets
NetJets is the leading private aviation company, connecting people across the globe. Our commitment to excellence ensures that every flight provides one exceptional travel experience at a time. With operations in over 5,000 airports worldwide, we offer a fast-paced environment filled with exciting challenges and opportunities for growth.
Join Our Owner Services Team and Keep the Skies Moving
Are you ready to step into the fast-paced world of aviation? We're looking for motivated individuals to join our
Owner Services team
, where you'll play a vital role in ensuring a seamless customer journey—from booking to arrival and beyond.
If you love challenges, thrive in a dynamic environment, and have an eye for detail, this is your chance to shine Bring your strong critical thinking, teamwork spirit, and passion for problem-solving
Why Join Us?
- Make an Impact: Dive into the world of customer support where you'll directly influence the satisfaction and experience of our valued clients.
- Grow Your Skills: Gain hands-on experience in administrative support and problem-solving, with opportunities to develop professionally and advance your career.
- Support with Purpose: Become an essential part of our team, ensuring smooth communication and efficient resolutions for both our customers and internal teams.
- Innovation at the Core: Work in an environment where your ideas and contributions are encouraged, helping to refine processes and improve customer interactions.
Ready to Make a Difference?
If you're ready to bring your organizational skills and passion for customer service to a dynamic and rewarding role, we want to hear from you Apply today and take the first step toward a fulfilling career with us
Purpose of Position
Assist Owner Services during the peak season with the process of booking flights, managing flight changes to existing bookings and processing other Owner queries or requirements as needed.
Tasks And Responsibilities
- Assist Owner Services with new flight reservation requests and changes on the existing reservations, in the most prompt, consultative, personalized and efficient way, in order to guarantee that customer needs are anticipated, met and exceeded;
- Load the flight details of new reservations and changes accurately and promptly into the reservations system (IJET) in order to guarantee that all relevant departments have the correct and necessary data to fulfil the Owners requests, providing a high quality customer service;
- Guarantee the flights feasibility, by checking information in the reservation system, in order to provide Owner Services with the relevant information and so that Owner Services can promptly send the flight confirmation to Owners, delivering a high standard of service;
- Assist with the processing of Owner queries and the insertion and management of ancillary services and requests in their reservations as required.
Education
Bachelor's in Aviation or Tourism
Certifications and Licenses
Years Of Experience
2-4 years of experience
Core Competencies
Strives for Positive Results
Curiosity
Collaboration
Adaptability
Service-Oriented
Knowledge, Skills, Abilities And Other (KSAOs)
- 1 to 3 years of experience in customer-facing or contact centre environments is preferred;
- Fluency in Business English (written and spoken). Additional languages (including German, French, Italian, Dutch and Spanish) are a plus;
- Proficiency in MS Office.
