Administrative Assistant

About Us

WTW is an award-winning advisory, broking, and solutions company that supports clients worldwide in transforming risk into opportunities for growth. With a rich insurance heritage dating back to 1828, from the Titanic in 1912 to the Moon Buggy in 1971, WTW brings deep industry expertise and longstanding experience. Our WTW Regional Delivery Center, based in the heart of Lisbon, brings together a strong global team of more than 400 colleagues who deliver operational excellence every day through innovation and streamlined, efficient solutions.

In our "Corporate Risk and Broking" division, we empower companies to navigate the complexities of risk and insurance management. By aligning our strategies with our clients' corporate goals, we create robust, cost-effective solutions that protect their businesses and fuel growth.

The Opportunity

From day one, you will be assigned your own responsibilities, giving you exposure to client assignments and enabling you to build up valuable experience and skills. You will have opportunities to gain exposure to different aspects of our business and will be able to gain a solid understanding of what we do and how we do it.

What will you do?

As Administrative Assistant  your key responsibility will be to carry out claims management operations, within the framework of a standardized and normalized procedure.  

You'll be working on real client projects performing the following tasks:

• Prepare and deliver statements of situation for motor insurance clients
• Maintain and regularly update the company's third-party database  (workshop, loss adjuster, insurer)
• Ensure the day-to-day relationship with internal clients through telephone and written communication, in relation to the contracts under their responsibility
• Produce and update statistical and operational reports
• Carry out follow-ups with third parties (workshops, loss adjusters, insurers) to ensure timely and accurate processing
• Ensure the proper administrative completion

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What You'll Bring

We are looking for a highly driven individual with solid interpersonal skills. A colleague looking to join a large and dynamic organization.

• Basic knowledge of insurance contracts is an advantage
• French proficiency at a minimum B2 level; C1 level preferred
• Advanced proficiency in Microsoft Office 365, particularly Excel, Word, and PowerPoint
• Strong interpersonal and written communication skills
• Ability to manage priorities effectively in a fast-paced environment
• High level of accuracy, with a strong respect for rules, procedures, and deadlines
• Ability to work autonomously and take initiative

Why WTW?

At WTW, we offer more than just a job—we offer a career. Here's what you can expect:

• Work-Life Balance: Enjoy flexible working hours and hybrid working options to suit your lifestyle.
• Competitive Compensation: Benefit from an attractive, performance-related remuneration system.
• Global Exposure: Join an international consultancy with the security of a global corporation and renowned clients.
• Career Development: Experience a steep learning curve and ample opportunities for individual career growth through on-the-job learning and specialist training.
• Collaborative Culture: Work in a collegial, appreciative, and dynamic environment where decisions are made together.
• Impactful Work: Quickly take on responsibility and make an impact with direct customer contact.
• Community and Celebration: Participate in corporate events and celebrate our successes together.

Join Us

Be part of a team that values innovation, excellence, and collaboration. At WTW, your career is more than just a job—it's a journey. Apply now and turn your potential into success with WTW

Willis Towers Watson is an equal opportunity employer.