Spare Parts Administrator

Há 5 dias

Santa Maria da Feira, Portugal Sidel Tempo inteiro

Contract Type

Permanent

Country

PORTUGAL

Location

Santa Maria da Feira

Your opportunity

In Santa Maria da Feira, Sidel has one of our main production centres. It specialises in the manufacture of conveyors and packaging equipment, thus contributing to our mission of providing high-quality solutions to our customers all over the world. This site is equipped with the latest technologies and offers a stimulating working environment. Currently, we're looking for a Spare Parts Administrator to manage Customer Requests for Spare Parts.

Your Mission

Manage customer requests for spare parts

Prepare in the ERP and send out customer offers for spare parts or deal with offer requests from webservices

Manage customer inquiries on spare parts pricing, availability and order processing

Follow-up on selected customer offers for spare parts to maximize sales

Place customer orders for spare parts in ERP and send order confirmations or deal with orders placed through webservices

Follow-up customer orders for delivery on-time and in-full and all time proactive backlog management

Manage customer payments terms with financial dpt

Coordinate logistics according to specificities of the country and requirements from customer

Process customer requests for return of spare parts and other spare parts-related claims

Manage customer information in the ERP, participate to reports promotion & assistance to customers for SSO

Follow up on non-conformity issues and work to provide resolution to customer leverage privileged customer interface position to maximize sales potential (offer follow up)

Participate to customer review on commercial actions (ASM, CCM, PA)

Your Profile

Upper Secondary (employement relevant skills)

College Degree, major in trade, language, logistics or/and information Technology

English (Fluent) and French (Intermediate)

Good knowledge in trade, supply, industrial retail, preferably spare parts and logistics

Able to work independently and under pressure

ble to manage priorities and multiple customer requests

Expertise in Excel and ERP Systems , SAP is a plus

Certificate in Logistics is a plus

Knowledge of order management processes

Excellent communication skills, both written and verbal

Drive for Results

Process Management

Managing and measuring Work

Problem Solving

Peer Relationships

Customer oriented

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