Russian Customer Support Specialist in Lisbon

Há 20 horas


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro


Take Your Career to the Next Level

We're looking for a dynamic Customer Support Specialist to join our innovative and driven team. If you're flexible, personable, and thrive in a fast-paced setting, this role might be the perfect opportunity for you

Role Overview:

As a Customer Support Specialist, you will handle customer inquiries through phone, chat, email, and social media, addressing account, technical, and financial issues. Your work will play a key role in enhancing customer satisfaction and improving operational processes.

Key Responsibilities:

  • Provide top-notch support through phone, chat, email, and social media
  • Resolve issues related to account setup, verification, logins, financial matters, and technical problems
  • Act as a trusted advisor, particularly to clients in the sports industry
  • Respond swiftly to inquiries, feedback, and concerns
  • Build strong relationships with clients through clear, effective communication
  • Maintain high service standards in accordance with company policies
  • Suggest improvements to processes to elevate the overall customer experience

Requirements:

  • Fluent in Russian (C2 level)
  • Fluent in English (B2 level)
  • EU Citizenship or Portuguese Residency Card
  • 0-1 year experience in customer support
  • Strong leadership, analytical, and communication skills
  • Eagerness to learn and grow

Why Join Us:

  • Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognizing and rewarding your contributions
  • Meal Allowance: Enjoy a meal allowance to keep you energized during working hours
  • Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.
  • Onsite Work Environment: Thrive in a collaborative and communicative office setting
  • Relocation Package: Receive support if relocating to ensure a smooth transition

Ready to take on this exciting opportunity? Apply today, and let's connect




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