Russian Customer Support Specialist in Lisbon
Há 20 horas
Take Your Career to the Next Level
We're looking for a dynamic Customer Support Specialist to join our innovative and driven team. If you're flexible, personable, and thrive in a fast-paced setting, this role might be the perfect opportunity for you
Role Overview:
As a Customer Support Specialist, you will handle customer inquiries through phone, chat, email, and social media, addressing account, technical, and financial issues. Your work will play a key role in enhancing customer satisfaction and improving operational processes.
Key Responsibilities:
- Provide top-notch support through phone, chat, email, and social media
- Resolve issues related to account setup, verification, logins, financial matters, and technical problems
- Act as a trusted advisor, particularly to clients in the sports industry
- Respond swiftly to inquiries, feedback, and concerns
- Build strong relationships with clients through clear, effective communication
- Maintain high service standards in accordance with company policies
- Suggest improvements to processes to elevate the overall customer experience
Requirements:
- Fluent in Russian (C2 level)
- Fluent in English (B2 level)
- EU Citizenship or Portuguese Residency Card
- 0-1 year experience in customer support
- Strong leadership, analytical, and communication skills
- Eagerness to learn and grow
Why Join Us:
- Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognizing and rewarding your contributions
- Meal Allowance: Enjoy a meal allowance to keep you energized during working hours
- Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.
- Onsite Work Environment: Thrive in a collaborative and communicative office setting
- Relocation Package: Receive support if relocating to ensure a smooth transition
Ready to take on this exciting opportunity? Apply today, and let's connect
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