Customer Service Representative

1 semana atrás


Aveiro, Aveiro, Portugal Cross Border Talents Tempo inteiro


Job Title: Customer Service Representative – French Speaker

Location: Braga, Portugal

Work Model: Hybrid / On-site

Employment Type: Full-time

Job Overview

We are looking for a French-speaking Customer Service Representative to join our team in Braga. The role involves providing high-quality support to customers through various communication channels while ensuring excellent customer satisfaction.

Working Schedule
  • Monday to Friday

  • Rotational shifts between 07:00 AM – 07:00 PM

    (or 07:00 AM – 05:30 PM depending on operation needs)

  • Days off: Saturday & Sunday

Key Responsibilities
  • Handle customer inquiries via phone, email, or chat in French

  • Provide accurate information and resolve customer issues efficiently

  • Maintain a professional and customer-oriented approach at all times

  • Follow internal procedures and quality standards

  • Document interactions clearly in the system

Requirements
  • Fluent French (C2) – spoken and written

  • Good communication skills

  • Customer-focused mindset

  • Basic computer skills

  • Ability to work in rotational shifts

  • Previous customer service experience is an advantage (not mandatory)

What We Offer
  • Competitive salary package

  • Stable Monday–Friday schedule

  • Weekends off

  • Hybrid / On-site work model

  • Supportive and multicultural work environment

  • Training and growth opportunities




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