Customer Service Assistant
Há 3 horas
A
Teladoc Health
é o líder mundial em telemedicina e trabalha diariamente oferecendo soluções de cuidados virtuais que abrangem a telemedicina, especialistas médicos e outros serviços relacionados com a área da saúde. Estamos a transformar a forma como as pessoas acedem e experimentam os cuidados de saúde, ao oferecer o acesso a profissionais capacitados sempre que estes o desejem.
Estamos neste momento à procura de um
Customer Service Assistant
para reforçar à nossa equipa.
A função de
Customer Service Assistant
é parte integrante da gestão de suporte aos clientes e do apoio aos membros da equipa clínica.
Este profissional recorre às suas competências de atendimento ao cliente e conhecimento dos vários procedimentos, para gerir eficientemente as chamadas telefónicas recebidas. Reúne toda a informação pertinente, assegura a fiabilidade dos dados e executa a transferência das chamadas para a equipa clínica, garantindo sempre um trabalho de excelência.
Este profissional efetua igualmente chamadas para realização de agendamentos ou comunicação de informações diversas.
RESPONSABILIDADES:
- Receção de chamadas;
- Recolha e validação de dados;
- Aplicação dos protocolos estabelecidos para encaminhamento de chamadas;
- Gestão de pedidos (backoffice);
- Identificação de necessidades e melhorias para o departamento;
- Contato com os prestadores de serviços.
REQUISITOS:
- Entre 1 e 2 anos de experiência profissional semelhante (obrigatório);
- Domínio escrito e falado da língua portuguesa (obrigatório);
- Domínio escrito e falado da língua inglesa (obrigatório);
- Bons conhecimentos a nível informático (MS Office);
- Boa capacidade de comunicação e organização;
- Pontualidade e proatividade;
- Gosto em trabalhar em equipa e dinamismo.
O
Customer Service Assistant
trabalhará integrado numa equipa dinâmica e multidisciplinar composta por gestores telefónicos e médicos. O seu local de trabalho será no nosso escritório localizado no centro de Lisboa.
Este é um projeto part-time de 28 horas por semana, com o horário fixo das 23h00 às 07h00 numa escala rotativa.
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