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English Customer Support Advisor

Há 2 horas

Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

Job Overview:

We are looking for a professional and empathetic English Customer Support Advisor to join our customer service team. The ideal candidate will be responsible for providing exceptional support to our English-speaking customers via email, chat, phone, and/or social media. You will act as the first point of contact, helping to resolve issues efficiently and ensuring customer satisfaction.

Key Responsibilities:

Respond to customer inquiries in English via phone, email, live chat, or social media.

Provide accurate, valid, and complete information by using the right tools and processes.

Handle customer complaints and provide appropriate solutions within time limits.

Follow up to ensure resolution and customer satisfaction.

Maintain a positive, empathetic, and professional attitude toward customers at all times.

Document interactions, feedback, and issues in the CRM system.

Escalate complex or unresolved issues to the relevant department or team leader.

Keep up-to-date with product knowledge, company policies, and procedures.

Requirements:

Fluency in English (both written and spoken) native-level or C1/C2 proficiency.

Proven customer support experience or experience in a client-facing role.

Excellent communication and interpersonal skills.

Ability to multitask, prioritize, and manage time effectively.

Tech-savvy with experience using customer support software 

High school diploma or equivalent; further education or relevant certifications are a plus.

A calm and patient demeanor, especially under pressure.

What We Offer:

Competitive salary and performance-based bonuses.

Opportunities for professional growth and development.

Friendly and inclusive work environment.

Flexible work hours - You can choose between day shift or night shift.

Health benefits and paid time off.