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Finnish Customer Advisor in Lisbon
Há 4 horas
Are you a fluent Finnish speaker with a passion for exceptional customer service? We are searching for a proactive Finnish Customer Advisor to join our international team in Lisbon (CNX). This is an exciting opportunity to make a positive difference for customers, represent a leading global brand, and be part of a vibrant, multicultural workplace in Portugal's dynamic capital city.
Key Responsibilities – Finnish Speaking Customer Advisor Role in Lisbon- Deliver outstanding customer support via phone, email, and live chat in Finnish and English, ensuring the highest levels of satisfaction.
- Resolve customer queries and issues efficiently and empathetically using established procedures and company tools.
- Provide clear, accurate information about products, services, policies, and account details to customers.
- Document and update customer interactions in internal systems, maintaining accurate records at all times.
- Work collaboratively with colleagues and cross-functional teams to ensure a seamless and positive customer journey.
- Identify opportunities to offer value-added products or support, helping customers make the most of our services.
- Escalate complex issues to the relevant specialist teams, following company protocols and ensuring swift resolution.
- Promote company values, contributing to a respectful, inclusive, and engaging work environment.
- Native-level proficiency in Finnish, with confident communication skills in English (written and spoken).
- Previous experience in customer service, contact centre, hospitality, or a related field is a strong plus.
- Excellent interpersonal skills with a customer-oriented, solutions-focused approach.
- Ability to multi-task and prioritise effectively in a fast-paced, international environment.
- Strong problem-solving abilities, patience, and resilience when dealing with sensitive situations.
- Basic IT proficiency, including experience with email, chat, and online support tools; CRM experience is an advantage.
- Eligibility to work in Portugal and flexibility to work shifts as required by business needs.
- A collaborative spirit committed to continuous learning and self-improvement.
- Competitive salary with performance-based incentives and full training provided.
- Relocation support for successful candidates moving to Portugal, including accommodation assistance.
- Comprehensive health and wellness benefits for all employees.
- Opportunities for advancement and professional growth in a global company.
- Modern, centrally located office with a welcoming, inclusive team environment.
- Regular team events and a vibrant multinational culture in the heart of Lisbon.
- Support for work-life balance, including paid annual leave and flexible scheduling where possible.
- Be part of an international company recognised for delivering world-class customer experiences.
- Grow your skills and confidence in a supportive environment with ongoing coaching and structured progression paths.
- Make an immediate impact supporting Finnish-speaking customers and representing a respected global brand.
- Collaborate with diverse, energetic colleagues from across Europe and beyond.
- Experience life in one of Europe's most exciting cities, combining career opportunity with an outstanding quality of life.
If you are a motivated Finnish speaker who values excellent service and is ready for a new professional challenge abroad, we want to hear from you
Apply now to become our next Finnish Customer Advisor in Lisbon (CNX) and help us deliver exceptional experiences to our customers every day.
