Marketing Customer Service Representative in Lisbon

Há 5 dias

Lisboa, Lisboa, Portugal Cbtalents Tempo inteiro

Marketing Customer Service Representative in Lisbon - Spanish Market

Location: Lisbon, Portugal (On-site)
Start Date: 29 January 2026
Contract Type: Permanent
Languages: Spanish (C1+) & English (B2)

About the Role

We are looking for an Advertising Customer Support Representative to provide B2B support to advertisers of a leading international client. In this role, you will support advertising products, handle product troubleshooting, and ensure high levels of customer satisfaction across digital advertising channels.

Key Responsibilities
  • Provide B2B customer support to advertisers, managing and resolving product and campaign-related issues
  • Handle end-to-end product troubleshooting and customer support cases via email and chat channels
  • Actively contribute from day one to initiatives that enhance service quality and improve overall user experience
  • Own and drive query resolution by collaborating with internal Product Operations and Engineering teams
  • Manage generic, technical, and product-related queries while ensuring accurate case handling
  • Drive Customer Satisfaction (CSAT) by maintaining service quality throughout the entire case journey
  • Ensure adherence to service levels (SLAs), productivity targets, and resolution times
  • Partner with in-house technical specialists to educate advertisers on product features and common issue types
Requirements
  • Spanish: C1 level or higher
  • English: B2 level minimum
  • Previous experience in customer support, digital advertising, paid campaigns, or ad-tech environments
  • Strong problem-solving and analytical skills
  • Customer-focused mindset with attention to detail
  • Ability to work independently and collaboratively in cross-functional teams
  • Professional, calm, and structured approach
  • Willingness to work rotating shifts
Schedule

Initial schedule (12-hour hoop):

  • Monday to Sunday – 07:00 to 19:00
  • Two rotating shifts:
    • 07:00 – 16:00
    • 10:00 – 19:00

At a later stage (TBC by the client):

  • 24/7 rotating shifts (Monday to Sunday)
  • 2 rotating days off
Salary & Benefits
  • Base salary: €920 per month (paid 14 times per year)
  • Complexity bonus: €40 per month (paid 11 times per year)
  • Meal allowance
  • Stable permanent contract
  • Multicultural and dynamic work environment
  • Career development opportunities within an international project
Why Join Us?
  • Work with a global advertising platform
  • Gain hands-on experience in digital advertising and B2B support
  • Be part of an international, fast-paced environment in Lisbon

Interested?
If this opportunity fits your profile, apply here or send your CV to

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