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Functional Application Support
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Job description:
The Technician Application Support mission is to provide technical and functional support to users of the banks several applications. This position consists in support to user's requests; incident, problem and change management; coordination with other levels of support (Production, others). In addition, analytic and logical thinking problem solving mindset. Providing an end-to-end service delivery to our internal clients.
Prepare for releases and ensuring that the implementation and pre-production tests are carried out prior to the deployment in.
Participate in continuous improvement processes and activities
Analyze and assess operational incidents to optimize corrective and preventive actions following Problem management procedures ensuring a stable production environment.
Main Tasks:
- Classify and prioritize incidents and requests
- Manage incident resolution within the team and with the technical teams
- Monitor the incident life cycle until the service is restored
- Prepare reports: morning report, incidents, major events
- Assist with establishing operating procedures, update knowledge base
Technical Skills:
- SQL
- Windows
- Dynatrace & Control M
- Cloud (DMZR)
- Ansible & Jenkins
Language Skills:
- English
- French ( notions)
Soft Skills:
- Communication
- Innovative and transformational mindset
- Analytical skills
- Ability to collaborate/Teamwork
- ITIL Certification
- Candidate must have experience in support and service delivery. With a great sense of responsibility and resilience to high workload and flexible to cover/extend shifts in emergency situations and weekend activities.
