Global Key Account Manager

Pioneer your career Körber is the home for passionate people who innovate, collaborate and love what they do. Entrepreneurial spirit is our joint DNA. We develop future technologies and support talents to deploy their skills and reach their full potential. Together, we aim for being the first to do the right thing at the right time. Join the home for entrepreneurs

As a Global Key Account Manager (GKAM) at Körber, you will hold a critical leadership role responsible for nurturing and expanding the business relationship with one of our key customers across North America and Europe. This role involves developing strategic account plans, driving business growth and new business opportunities, achieving quarterly goals, and fostering collaboration among internal and external teams, ensuring high levels of customer satisfaction.

• You will develop and implement key account strategies to drive business growth, achieve sales targets, and collaborate across multiple areas of the organization, including global alignment with Services, Operations, Bid Factory, and others.
• You will have direct responsibility for one premier customer account. As the primary point of contact, you will establish and maintain strong relationships, understand customer needs, and deliver tailored solutions.
• You will become an industry expert on the overall market, pricing, and competitive landscape—positioning yourself as a top performer and capitalizing on strategic opportunities for growth.
• You will bring innovative ideas and build rapport with external customers across locations and divisions, strengthening relationships through roadmaps and strategic initiatives that ensure long-term success.
• You will identify and drive new business opportunities, ensuring a robust sales pipeline, while developing creative solutions to complex challenges that enhance overall efficiency.
• You will network with industry professionals and potential partners by attending trade shows, conferences, and other key events.
• You will provide regular reports and strategic updates to the Global SVP of Sales in Germany and the US team.

• You have a Bachelor's degree in Business, Engineering or related field; MBA preferred
• You have a minimum 8–10 years of experience and knowledge in technical sales
• You have a minimum of 4–5 years previous logistics/parcel experience, manufacturing, or similar (preferred)
• You have proven experience in team management and team development
• You have strong experience in strategic planning, sales execution strategy, account management, and new markets development and/or company divisions
• You have a proven track record of successfully managing global key accounts and driving revenue growth.
• You have relationship management and networking experience
• You are comfortable working in a fast-growing and paced environment across many groups and geographies
• You have proven strong negotiation skills with a strategic mindset
• You have strong financial acumen including P&L management, bid/quote management, and contract/payment terms negotiation
• You are proficient in addressing and resolving inquiries or complaints from customers, regulatory agencies, and business stakeholders
• You are committed to delivering exceptional service, ensuring customer satisfaction and loyalty
• You have advanced PC skills, including knowledge of CRM, Excel, and more
• You have strong knowledge of global and regional logistics/parcel operations and industry
• You have strong proficiency in determining logistics/parcel requirements to enable company business goals and objectives with the ability to devise and implement strategy to achieve targets
• You are proficient in preparing detailed reports and documentation, providing valuable insights to senior management, customers, and others

Körber is pioneering cutting-edge sorting technology and solutions that shape the future of mail and parcel automation across Europe, North America and Asia. Set new industry standards and champion customer-centric services and solutions with our dynamic Parcel Logistics team based in Irving, Texas, USA.

Can you see yourself in this profile? Then Körber is the right place for you. We look forward to getting to know you