Technical Account Manager, Dynamic Yield

Job Title:

Technical Account Manager, Dynamic Yield

Overview:

Internal Job Title | Senior Analyst, Technology Account Management

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Dynamic Yield, a Mastercard company, is a leading personalization platform that enables businesses to build tailored digital experiences at scale. We empower brands to deliver individualized recommendations, dynamic content, and targeted messaging to optimize customer engagement.
Overview

As a API Implementation Manager/Technical Account Manager (TAM) at Dynamic Yield, you will be the primary technical contact for clients immediately after they sign a deal. You will guide them through onboarding, integration, and ongoing technical consulting to ensure they maximize the value of our platform. This role requires a unique blend of technical expertise, client-facing skills, and strategic thinking to foster long-term relationships and drive customer success.

Key Responsibilities

• Act as the technical bridge between Dynamic Yield and our clients, ensuring a seamless transition from sales to implementation.

• Lead the onboarding process, including technical integrations, migrations, and customization of the product to meet client needs.

• Provide ongoing technical guidance, training, and best practices throughout the client lifecycle.

• Partner closely with engineering, product, development and support teams to resolve technical issues and optimize client implementations.

• Maintain a portfolio of 15-25 clients, managing technical expectations and identifying opportunities for additional technical solutions.

• Assist clients in configuring APIs, troubleshooting issues, and understanding how to implement Dynamic Yield's product effectively.

Who You Are

• Technical & Client-Focused: You understand JavaScript, HTML, CSS, and API configurations and can translate complex technical concepts for non-technical users.

• A Strong Communicator: You can manage client expectations and proactively address technical challenges.

• Experienced in Account/Project Management: You have worked with multiple clients, ideally in SaaS, digital marketing, or e-commerce.

• Strategic Thinker: You go beyond technical troubleshooting to identify new opportunities for feature development and product adoption.
Qualifications

• Bachelor's degree in Computer Science or related field (or equivalent experience).

• Experience in a technical client-facing role (TAM, Technical Consultant, Solutions Engineer, etc.) or as a front-end developer.

• Strong expertise in JavaScript, HTML, CSS (Java is a plus).

• Experience with SaaS platforms, APIs, and digital marketing solutions is a plus.

• Familiarity with e-commerce platforms and personalization strategies is preferred.

The role is hybrid in our Lisbon office (3 days per week).To find US Salary Ranges, visit People Place. Under the Compensation tab, select "Salary Structures." Within the text of "Salary Structures," click on the link "salary structures 2025," through which you will be able to access the salary ranges for each Mastercard job family. For more information regarding US benefits, visit People Place and review the Benefits tab and the Time Off & Leave tab.

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