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Customer Service Executive

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Job Title: Spanish Customer Service Executive (Onsite & Hybrid)

Location: Lisbon, Portugal

Job Type: Full-time

Department: Customer Service

About CBT Moving:

At CBT Moving, we're committed to providing our clients with outstanding customer service through innovative solutions and a people-first approach. As we continue to grow and expand, we're looking for a Spanish Customer Service Executive to join our team in Lisbon. With both onsite and hybrid work options, you'll be part of a supportive, dynamic team that values creativity, collaboration, and customer satisfaction. If you're passionate about helping people and solving problems, this is the role for you

Position Overview:

As a Spanish Customer Service Executive, you'll be the voice of CBT Moving for our Spanish-speaking customers. Your role will involve handling inquiries, resolving issues, and delivering top-notch service that builds lasting customer relationships. You'll play a key role in ensuring customers have a positive experience, whether you're answering questions, addressing concerns, or providing solutions. With the flexibility of both onsite and hybrid work options, you'll enjoy the perfect balance of collaboration and independence.

Key Responsibilities:

  • Customer Support: Respond to Spanish-speaking customer inquiries via phone, email, and chat, delivering exceptional service and assistance.

  • Problem Resolution: Troubleshoot and resolve customer issues efficiently, offering clear solutions and ensuring high satisfaction levels.

  • Product Knowledge: Develop a strong understanding of our products and services to provide accurate information and helpful guidance to customers.

  • Customer Engagement: Build strong relationships with customers, providing personalized solutions and ensuring they feel heard and valued.

  • Order Management: Process customer orders, track shipments, and ensure timely delivery, addressing any concerns along the way.

  • Collaboration: Work closely with internal teams to resolve customer issues and improve service delivery processes.

  • Documentation & Reporting: Accurately log customer interactions in our CRM system and maintain up-to-date records for future reference.

  • Feedback & Improvement: Gather customer feedback and insights to help improve our services, products, and customer care processes.

Requirements:

  • Fluency in Spanish (written and spoken) is essential.

  • Proficiency in English (written and spoken) to communicate effectively with the international team.

  • Previous experience in a customer service role is preferred.

  • Excellent communication skills with the ability to convey information clearly and with empathy.

  • Strong problem-solving skills and the ability to think on your feet.

  • Ability to multitask and manage time efficiently in a fast-paced environment.

  • A positive and friendly attitude, with a genuine passion for helping others.

  • Ability to work independently as well as part of a team.

Nice-to-Haves:

  • Experience with CRM tools (e.g., Salesforce, Zendesk).

  • Knowledge of customer service best practices and techniques.

  • Ability to speak other languages (e.g., Portuguese, English) is a plus.

  • Experience in the logistics or moving industry is a plus but not required.

Why You'll Love Working with CBT Moving:

  • Work Flexibility: Enjoy the flexibility to work onsite or in a hybrid model, allowing you to balance your professional and personal life.

  • Career Development: We believe in growing talent from within. You'll have access to training, professional development, and growth opportunities.

  • Competitive Salary & Benefits: We offer a competitive salary, health benefits, and a variety of perks to ensure your well-being.

  • Vibrant Lisbon: Work in one of Europe's most exciting cities, known for its culture, food, history, and work-life balance.

  • Collaborative & Supportive Team: Be part of a welcoming and inclusive team where everyone's contribution is valued and innovation is encouraged.

  • Global Company: Join an international team and make an impact with customers all around the world.