Customer Support Representative
2 semanas atrás
About Solera
Solera is a global leader in data, technology, and software solutions that manage and protect life's most important assets: our cars, homes, and digital identities. We are committed to delivering innovation and excellence to our customers worldwide through smart technology and exceptional service.
Position Overview
We are looking for a Customer Support Representative to join our on-site customer service team. The ideal candidate will be autonomous, dynamic, proactive, and customer-centric, with strong communication skills and the ability to thrive in a fast-paced, high-pressure environment. This individual will serve as the first point of contact for customers, providing exceptional support and ensuring a seamless experience across all interactions.
Key Responsibilities
Respond to customer inquiries via phone, email, or other communication channels with professionalism and empathy.
Troubleshoot and resolve customer issues efficiently while maintaining a positive customer experience. Inform the client about the status of property transference, payment and documentation needed.
Escalate complex issues to the appropriate departments while ensuring timely follow-up.
Maintain detailed and accurate records of customer interactions in the CRM system.
Identify opportunities to improve customer satisfaction and streamline service processes.
Collaborate with cross-functional teams to ensure continuous improvement and service excellence.
Adhere to company policies, procedures, and performance standards.
Qualifications
Education: High school diploma or equivalent required; associate or bachelor's degree preferred.
Experience: Minimum 1–2 years of experience in customer service or technical support
Skills:
Excellent verbal and written communication skills.
Strong problem-solving and multitasking abilities.
High level of autonomy and accountability.
Ability to remain calm and professional under pressure.
Proactive attitude and willingness to go the extra mile for customers.
Competence with CRM tools and basic computer applications.
Personal Attributes
Customer-oriented with a passion for helping others.
Dynamic and adaptable to changing priorities.
Self-motivated and able to work independently.
Resilient under stress and able to maintain high performance in demanding situations.
Positive and team-oriented mindset.
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