Spanish-Speaking Customer Support Representative
2 semanas atrás
Job Title: Spanish-Speaking Customer Support Representative
Location: Lisbon, Portugal
Employment Type: Full-Time, On-Site
Work Schedule: Rotational shifts 24/7 coverage
Language Requirement: Fluency in Spanish and English
About the Role:
We are currently hiring a Spanish-speaking Customer Support Representative to join our team in Lisbon. In this role, you will be responsible for assisting customers through phone, chat, and email, ensuring high-quality service and resolution of inquiries in a timely manner. The role requires flexibility, as it follows a 24/7 shift pattern including nights, weekends, and holidays.
Key Responsibilities:
Provide exceptional customer support in Spanish, ensuring client satisfaction across all communication channels
Resolve customer issues efficiently and empathetically, following standard procedures
Maintain accurate records of customer interactions
Escalate complex issues to the appropriate departments
Continuously improve service quality by following team feedback and training
Requirements:
Native or near-native fluency in Spanish
Good level of English (B2 minimum)
Prior experience in customer service or contact center roles is a plus
Strong communication and problem-solving skills
Flexibility to work on a 24/7 rotating shift schedule
Valid work authorization for Portugal
What We Offer:
Competitive monthly salary
Meal allowance and night/weekend shift bonuses
Paid training and ongoing support
International and multicultural work environment
Opportunities for internal career development
Modern office space in Lisbon
Start Date: ASAP
If you're passionate about customer service and ready to work in a dynamic 24/7 environment, we would love to hear from you
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