Operations Junior Specialist

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

You will be an integral member of the Administrative LCC Team in Lisbon, providing high-quality support to Senior Leaders, contributing to the efficient management of operational and administrative processes. You will engage directly with internal and external stakeholders, vendors, and service providers, acting as a trusted point of contact and ensuring seamless coordination across multiple functions. In this role, you will be expected to proactively identify opportunities for process improvements, take ownership of specific workflows, and represent BCG with professionalism and integrity, always upholding the highest standards of confidentiality.

You are good at:

• Partnering with the stakeholders to independently manage medical reimbursement processes and other related administrative tasks;
• Building and maintaining strong relationships with our health care fund and health insurance broker, facilitating smooth communication and efficient scheduling between internal stakeholders and external partners;
• Processing documentation with precision and timeliness, guaranteeing compliance with internal standards;
• Collaborating closely with Operations colleagues (Payroll) to ensure alignment, knowledge sharing, and continuous improvement of administrative procedures;
• Acting with a problem-solving mindset, anticipating needs and proposing solutions to improve both user and team experience.

The support will be focused on the activities listed above but not limited to them.

What You'll Bring

• Relevant previous experience in operations/admin department in big international environments
• University degree is preferred
• Excellent communication skills (both written and oral) in Italian and English
• Proven ability to work with Microsoft Office tools (Outlook, Word, PowerPoint, Excel) and openness to learning new systems and digital tools
• Strong organizational skills, with the ability to manage priorities and consistently meet deadlines while maintaining high levels of accuracy and confidentiality
• Proactivity and reliability, with a goal-oriented approach and the ability to work with autonomy, taking full responsibility for assigned processes
• A client-service mindset, with the ability to understand stakeholders' needs and deliver solutions effectively

Who You'll Work With

Our business management and operations team members work to ensure that BCG is running smoothly, efficiently, and productively. We are made up of executive and administrative (or case team) assistants, visual service artists, receptionists, facilities staff, and the team leaders and office coordinators who manage these operations and business management jobs.

Additional info

Who we are

BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world's best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. We count on your authenticity, exceptional work, and strong integrity. In return we are committed to supporting you in discovering the most fulfilling career journey possible — and unlocking your potential to advance the world.

BST is the operational heart of our business and is invaluable to our success. Roles such as finance, human resources, risk, and IT, help propel BCG forward. BST employees support the core of the organization and provide outstanding value to the business. As a BST member, you will work with inspiring, talented, dedicated, and curious colleagues in an energizing, fast-paced environment in which people are treated with respect and help one another to succeed. Working at BCG provides you with the opportunity to grow through interesting and challenging work and to have an active voice in your personal career development.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

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