Quality Analyst Norwegian Speaker

2 semanas atrás


Lisboa, Lisboa, Portugal The Lemon Consulting Tempo inteiro 25 000 € - 35 000 € por ano

Exciting opportunity for a
Norwegian-speaking Quality Analyst
to join our quality-focused Lisbon operations

Role
Youll monitor customer interactions, uphold service standards, and guide improvements to ensure excellence in performance.

Responsibilities

  • Analyze customer communication for quality and accuracy
  • Provide coaching and performance support
  • Identify recurring issues and propose solutions
  • Collaborate with operational teams for alignment
  • Document evaluations and insights

Requirements

  • Native/fluent Norwegian, strong English (B2+)
  • Excellent listening and analytical skills
  • Strong sense of ownership and initiative
  • Previous QA or BPO experience desirable

Conditions

  • On-site (shuttle/transport allowance provided)
  • Base salary /day meal allowance
  • Health insurance (since Day 1)
  • MondayFriday (9AM6PM)
  • Training included


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