Customer Success Manager
2 semanas atrás
En tant que Customer Success Manager, tu es le garant du succès de nos clients sur la plateforme Vroomly. Ton rôle est de maximiser la performance et la satisfaction des garages sur Vroomly Business, d'assurer leur montée en compétences et de prévenir proactivement le churn. Tu transformes l'adoption produit en croissance business mesurable pour tes clients.
Tes missions :Adoption & Performance Produit
Maximiser l'usage et la performance sur Vroomly Business
Accompagner la montée en compétences produit via formation et coaching
Analyser les métriques d'usage pour identifier les leviers d'optimisation
Déployer des plans d'action personnalisés pour améliorer les performances
Prévention & Fidélisation
Identifier pro-activement les signaux de baisse d'activité et d'engagement
Intervenir sur les comptes en décroissance ou à risque
Gérer les escalades complexes et résoudre les frictions
Assurer un CSAT élevé post-interactions
Collaboration & Feedback
Assurer la voix du client en interne (feedback Produit)
Collaborer avec Support pour une expérience fluide
Documenter et partager les best practices
Objectifs Actuels :
Adoption Vroomly Business : pour une utilisation active des fonctionnalités clés
Maintenir une bonne satisfaction client grâce à une approche empathique, proactive et orientée solutions
Respecter les standards qualité définis dans notre grille de qualité (suivi des process, écoute active, personnalisation, suivi proactif, résolution efficace
-
Customer Success Manager
2 semanas atrás
Lisboa, -, Portugal UpHill Health Tempo inteiro 30 000 € - 60 000 € por anoCustomer Success Manager – Shape the Future of Healthcare Location: Lisbon, Portugal (Hybrid options available) About UpHill At UpHill, we're on a mission to revolutionize healthcare. By developing best-practice clinical pathways and care orchestration software, we help healthcare providers and life sciences companies across Europe streamline their...
-
Customer Success Manager
1 semana atrás
Portugal WorkMotion Software GmbH Tempo inteiro**Tired of the 9-to-5 grind?** Imagine a World without borders, where opportunities are endless. **That's the future of work, and we're building it at**WorkMotion**.** Our all-in-one HR platform makes it easy to hire and manage global teams, ensuring compliance and streamlining processes. So whether you're a digital nomad or a remote-first company, we've got...
-
Customer Success Manager
2 semanas atrás
Remote (Portugal) SecurityScorecard Tempo inteiro 40 000 € - 60 000 € por anoAbout SecurityScorecard:SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard's patented rating technology is used by over 25,000...
-
Customer Success Manager
Há 5 dias
Portugal Aviso AI Tempo inteiroAbout Aviso AI Aviso is a leading end-to-end revenue execution platform. We act as a compass to guide sales teams to maximize growth and minimize risk. Aviso’s predictive AI delivers revenue intelligence, drives team-wide actions and course corrections, and gives precise guidance so sellers and teams don’t get lost in the fog of CRM and other point...
-
Junior Customer Success Manager
1 semana atrás
Portugal WorkMotion Software GmbH Tempo inteiro**Tired of the 9-to-5 grind?** Imagine a World without borders, where opportunities are endless. **That's the future of work, and we're building it at**WorkMotion**.** Our all-in-one HR platform makes it easy to hire and manage global teams, ensuring compliance and streamlining processes. So whether you're a digital nomad or a remote-first company, we've got...
-
Customer Success Manager
Há 6 dias
Portugal Aviso AI Tempo inteiroAbout Aviso AI Aviso is a leading end-to-end revenue execution platform. We act as a compass to guide sales teams to maximize growth and minimize risk. Aviso’s predictive AI delivers revenue intelligence, drives team-wide actions and course corrections, and gives precise guidance so sellers and teams don’t get lost in the fog of CRM and other point...
-
Customer Success Manager
Há 6 dias
Portugal Aviso AI Tempo inteiroAbout Aviso AI Aviso is a leading end-to-end revenue execution platform. We act as a compass to guide sales teams to maximize growth and minimize risk. Aviso’s predictive AI delivers revenue intelligence, drives team-wide actions and course corrections, and gives precise guidance so sellers and teams don’t get lost in the fog of CRM and other point...
-
Customer success manager
Há 6 dias
Portugal Aviso AI Tempo inteiroAbout Aviso AI Aviso is a leading end-to-end revenue execution platform. We act as a compass to guide sales teams to maximize growth and minimize risk. Aviso's predictive AI delivers revenue intelligence, drives team-wide actions and course corrections, and gives precise guidance so sellers and teams don't get lost in the fog of CRM and other point...
-
Customer Success Manager
Há 6 dias
Portugal Aviso AI Tempo inteiroAbout Aviso AI Aviso is a leading end-to-end revenue execution platform. We act as a compass to guide sales teams to maximize growth and minimize risk. Aviso's predictive AI delivers revenue intelligence, drives team-wide actions and course corrections, and gives precise guidance so sellers and teams don't get lost in the fog of CRM and other point tools....
-
Customer Success Manager
Há 7 dias
Portugal Aviso AI Tempo inteiroAbout Aviso AI Aviso is a leading end-to-end revenue execution platform. We act as a compass to guide sales teams to maximize growth and minimize risk. Aviso’s predictive AI delivers revenue intelligence, drives team-wide actions and course corrections, and gives precise guidance so sellers and teams don’t get lost in the fog of CRM and other point...
