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Russian Customer Support in Porto
3 semanas atrás
Start Your Journey in Tech Support – Help Users Worldwide
Join a dynamic and collaborative team where your problem-solving skills and tech curiosity make a real difference. If you're a clear communicator, thrive in fast-paced environments, and enjoy helping others, this is your chance to support users of cutting-edge digital products—no calls, just impactful support through chat and email
Role Overview:
As a Customer Support, you'll be a key player in delivering seamless, high-quality assistance to users of digital products around the world. Through written communication channels—without phone calls—you'll troubleshoot issues, guide users, and help create a consistently positive experience. This role is ideal for someone who thrives on clear processes, cares about customer satisfaction, and is eager to grow within a supportive and fast-paced environment.
Key Responsibilities:
- Respond to customer questions and issues through email and chat ONLY, delivering quick, clear, and courteous assistance
- Follow step-by-step support protocols (SOPs) to resolve inquiries effectively, or escalate when necessary
- Maintain strong performance in line with quality expectations and SLA goals
- Participate in ongoing training, coaching, and feedback sessions to develop skills and stay up to date with product features
- Approach each interaction with empathy and a problem-solving mindset to ensure a positive user experience
- Support a culture of continuous improvement by contributing ideas and embracing team-driven success
Requirements:
- Proficiency in Russian (C2 level)
- Proficiency in English (B2 level)
- EU citizenship or a Portuguese residency card
- At least one year of experience in Customer Support or a related role
- Strong analytical, leadership, and communication abilities
- Desire to learn and advance in the field
Why join us:
- Competitive Salary: Your expertise and dedication are rewarded
- Language Bonus: Additional rewards for your language proficiency
- Meal Allowance: Daily support during your work hours
- Health & Life Insurance: Comprehensive benefits for your well-being
- Collaborative Team: Be part of a communicative and supportive work environment
- Relocation Assistance: Smooth transition support for your move
- Onsite Work Environment: Be part of a supportive and communicative team
Ready to Take Your Career to the Next Level? Apply now and be a key player in delivering outstanding customer experiences while advancing your career
