Professional Services Operations Analyst II

Build your future with Sovos.
If you are looking for an opportunity where career-minded professionals can achieve success while bringing their best and whole selves to work each day, Sovos may be the company you have been looking for. Employees at Sovos operate on the leading edge of digital technology while working to improve lives and the communities in which we live and work. When we say Solve Tax for Good, we mean For Good in every sense of the word. Our organizational commitment is to provide a place where employees can thrive and progress in their careers while having the support behind them that only a global company can offer.

Sound like this might be the opportunity you have been looking for?

Take a look at our career posting below. Don't check all the boxes? Apply anyway We are focused on hiring the right people, not the "right" resume.

It's not about what you have done somewhere else, it's all about what you are capable of doing here.

The Work You'll Do
We are looking for a Professional Services Operations Analyst to support Professional Services operations across EMEA. The role focuses on enabling smooth project delivery, assisting Sales teams with client deliverables, and providing actionable insights through KPI tracking and reporting.

More Specifically You Will

• Support the Sales team by creating of Statements of Work (SOWs)
• Create projects in Cloud Coach for new Implementations and Service Requests to enable Professional Services to accurately manage their projects
• Provide accurate monthly billing data to Finance
• Provide direct user support on Cloud Coach
• Provide assistance with PS support/training, creating and maintaining documentation, accommodating ad-hoc user requests and developing management dashboard reporting
• Implement and enforce processes and tools that will maintain integrity and accuracy of Cloud Coach data
• Prepare accurate utilization and billing data for the Board of Directors on a monthly basis
• Maintain reporting tools and manage ad-hoc reporting requests for the sales, PS, and Finance departments
• Work with Finance and the regions to ensure effective use and adoption of CloudCoach solution for time tracking, capacity planning, and invoicing
• Provide cross-functional support and assist management on projects as needed
• Act as a liaison with other departments by understanding the PS model and ensuring the integrity of information available through various system and reporting structures
• Manage on-going Cloud Coach usability and efficiency training as needed
• Act with integrity and demonstrate ethical behavior in all matters with all stakeholders
• Take full responsibility for ensuring internal and external customer satisfaction
• Demonstrate initiative, drive and determination to achieve results, success and growth
• Maintain a high level of energy, enthusiasm, engagement and commitment to action
• Demonstrate a high degree of self-awareness and commitment to personal development and learning

What We Need From You

• Bachelor's Degree in related fields or equivalent degree/experience
• 1–3 years of analyst experience, ideally gained in professional services, operations, or a similar environment
• Fluency in English is mandatory
• experience, preferred
• Strong analytic and quantitative skills; ability to determine trends and propose solutions
• Proficient in the Microsoft suite of products with extensive Microsoft Excel experience
• Project management and training experience, preferred
• Effective organizational, multi-tasking and time management skills
• Excellent communication and presentation skills, comfortable with facilitating and leading classroom and live web-cast delivery
• Ability to build and maintain effective working relationships both internally and externally
• Self-motivated willingness to learn and self-teach
• Ability to lead and actively participate on working teams
• Ability to work with and protect confidential information, required

What Does Sovos Offer You?
The tools to enhance your life - because we want you to enjoy your life outside of work and inside

• Health Insurance
• Life Insurance
• Personal Accidents Insurance
• Meal Allowance
• Continuing opportunities for further Learning & Development
• A chance to work with talented and passionate people in a rewarding and values-driven environment
• Visit our careers page to learn more

Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.
Company Background
Sovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose-built for always-on compliance capabilities, our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos' cloud-based software platform provides an unparalleled level of integration with business applications and government compliance processes.

More than 100,000 customers in 100+ countries – including half the Fortune 500 – trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions. Bolstered by a robust partner program more than 400 strong, Sovos brings to bear an unrivaled global network for companies across industries and geographies. Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates. For more information visit and follow us on LinkedIn and Twitter.