Empregos actuais relacionados com Nordics Support Operations Analyst - Lisboa, Lisboa - CBT

  • Operations Analyst

    Há 4 dias

    Lisboa, Lisboa, Portugal Web Summit Tempo inteiro

    About the team:We're looking for an Operations Analyst to join the Project Management and Operations (PMO) team at Web Summit. PMO is part of event operations and is central to creating world-class attendee experiences on a global scale. Designers, event coordinators, producers, stage managers and many others work hand-in-hand to produce every element, from...

  • People Operations Analyst

    1 semana atrás

    Lisboa, Lisboa, Portugal Paymentology Tempo inteiro

    At Paymentology, we're redefining what's possible in the payments space. As the first truly global issuer-processor, we give banks and fintechs the technology and talent to launch and manage Mastercard, Visa cards at scale - across more than 60 countries.Our advanced, multi-cloud platform delivers real-time data, unmatched scalability, and the flexibility of...

  • Dutch Speaking Legal Operations Analyst

    Há 23 horas

    Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    Dutch Speaking Legal Operations Analyst / Relocation to LisbonLocation: Lisbon, Portugal Position Type: Full-time (Monday to Friday)About Us: Join our dynamic team in Lisbon as a Legal Operations Analyst / Content Moderator. We are committed to maintaining a safe and compliant online environment for our users.Role Overview: In this back-office position,...

  • Team Lead Service Desk – End User Support Squad

    1 semana atrás

    Lisboa, Lisboa, Portugal Telenor Tempo inteiro

    The Enterprise IT domain in Telenor Shared Services is the driving force behind the successful execution of Enterprise IT deliveries in the Nordics. Specifically, end-user computing, collaboration tools, service desk, and support systems.As Telenor accelerates its digital transformation, the need for seamless IT support has never been greater. The Service...

  • Administrative Assistant Nordics

    Há 24 horas

    Lisboa, Lisboa, Portugal Boston Consulting Group (BCG) Tempo inteiro

    Who We AreBoston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building...

  • Market Data Operations Analyst

    1 semana atrás

    Lisboa, Lisboa, Portugal act digital Tempo inteiro

    We are looking for a Market Data Operations Analyst to join an operational team responsible for the setup, maintenance, and control of securities data feeding core databases.This role operates at the heart of daily operations, ensuring data accuracy, operational quality, and timely resolution of issues, within a multicultural and international team working...

  • Client Operations Analyst

    2 semanas atrás

    Lisboa, Lisboa, Portugal Hex Trust Tempo inteiro

    About Hex TrustHex Trust, established in 2018, offers fully regulated institutional digital asset Custody, Staking, and Markets services to builders, investors, and service providers. Drawing on the expertise of veteran banking technologists and award-winning financial services leaders, Hex Trust continues to innovate with its proprietary bank-grade...

  • Client Operations Analyst

    2 semanas atrás

    Lisboa, Lisboa, Portugal Hex Trust Tempo inteiro

    About Hex TrustHex Trust, established in 2018, offers fully regulated institutional digital asset Custody, Staking, and Markets services to builders, investors, and service providers. Drawing on the expertise of veteran banking technologists and award-winning financial services leaders, Hex Trust continues to innovate with its proprietary bank-grade...

  • Junior Operations Analyst

    1 semana atrás

    Lisboa, Lisboa, Portugal NonStop Consulting Tempo inteiro

    Operations AnalystOur client, a dynamic and innovative company known for its strong entrepreneurial spirit, leverages derivatives expertise and cutting-edge technology to create a robust ecosystem for Institutional clients. With a focus on operational efficiency and risk minimization, they offer a supportive environment that nurtures personal growth and...

  • Application Support Analyst

    Há 24 horas

    Lisboa, Lisboa, Portugal Hiscox Tempo inteiro

    Job Type:PermanentBuild a brilliant future with Hiscox About us: HISCOX is an international insurer specialized in the market of luxury goods & property, and high-end professional insurance. As experts in risk, we give people and businesses the confidence to realise their ambitions. With offices in 9 European countries, we have a very international staff...

Nordics Support Operations Analyst

2 semanas atrás

Lisboa, Lisboa, Portugal CBT Tempo inteiro


Job Title: Nordics Support Operations Analyst

Location: Lisbon, Portugal

Work Type: Hybrid / Onsite

Employment Type: Full-time

About the Role:

We are seeking an organized, detail-oriented, and proactive Nordics Support Operations Analyst to join our growing team in Lisbon. In this role, you will play a crucial part in ensuring the smooth and efficient delivery of support operations for our Nordic markets (Sweden, Norway, Denmark, Finland, and Iceland). You will analyze data, improve operational processes, and collaborate with cross-functional teams to enhance the customer experience and optimize support performance.

This position offers the flexibility of a hybrid working model, providing a balance between onsite and remote work to support your lifestyle.

Key Responsibilities:

  • Analyze support operations data and generate insights to improve performance, efficiency, and customer satisfaction across the Nordics region

  • Develop and track KPIs (Key Performance Indicators) to assess team performance and identify areas for improvement

  • Collaborate with customer support, technical teams, and management to identify trends and resolve operational bottlenecks

  • Assist in designing and implementing process improvements and automation initiatives to streamline support workflows

  • Maintain accurate reporting of key support metrics and operational data for Nordic markets

  • Provide training and guidance to support teams on operational best practices and tools

  • Monitor customer feedback, identify recurring issues, and work with relevant teams to drive solutions

  • Coordinate with stakeholders to ensure alignment and effective communication across different departments

  • Assist with forecasting support volume, staffing, and resource allocation to ensure optimal service levels

  • Manage escalations, analyze complex cases, and provide detailed reports to leadership

What You Bring:

  • Fluent in English (spoken and written)

  • Fluency in one or more Nordic languages (Swedish, Norwegian, Danish, Finnish, or Icelandic) is highly preferred

  • 2+ years of experience in operations analysis, support operations, or a similar role

  • Strong analytical skills and proficiency in data analysis tools (e.g., Excel, Google Sheets, Tableau, Power BI)

  • Experience working with CRM tools (e.g., Zendesk, Salesforce, ServiceNow, etc.)

  • Excellent problem-solving abilities and attention to detail

  • Strong communication skills and ability to collaborate with cross-functional teams

  • Knowledge of support processes, customer experience, and best practices

  • Ability to thrive in a dynamic and fast-paced work environment

  • Strong organizational skills and the ability to manage multiple tasks simultaneously

What We Offer:

  • Competitive salary and performance-based incentives

  • Flexible hybrid work model (split between remote and onsite work)

  • Comprehensive health insurance and meal allowance

  • Modern office space in Lisbon, conveniently located with great public transport access

  • Career growth opportunities and professional development

  • A multicultural, inclusive team environment

  • Relocation support (if applicable)

Working Hours:

  • Full-time: 40 hours/week

  • Flexible working hours, with the occasional requirement for late shifts or weekends depending on business needs