IT Administrator

Alter Solutions Portugal is an IT Consultancy Company, promoter of Digital Transformation, part of the Alter Solutions Group, created in 2006, in Paris.

In 2022, Alter Solutions joined the act digital group, constituting a global community of talent in Technology, with presence in thirteen countries: Germany, Belgium, Brazil, Canada, United States of America, Mexico, Morocco, Spain, France, Luxembourg, Poland, Portugal and Serbia. Also in 2023, we were certified as a Great Place to Work.

In Portugal, we partner with over 120 clients and a team of over 500 people, working in projects for industries as diverse as banking, insurance, transportation, aviation, energy, and telecom.

Headquarters of the Nearshore IT center, Alter Solutions Portugal has a dedicated team of around 30 specialized professionals, integrated into projects with several internationally renowned clients.

We are looking for a senior IT Administrator (+6 years of experience). The person in this role will be responsible for implementing innovative solutions to enhance operations and IT support experience, analysis of defects/enhancements and IT transformation process from old and outdated to new and modern technologies.

Main Tasks and Responsibilities:

Projects

• Gather technical requirements for system enhancements.
• Participate in the change request process for any system updates (technical and functional).
• Participate in the technical testing effort ensuring a smooth delivery in production.
• Participate in launching and following up on initiatives as assigned.
• Assist in the respect of project deadlines and schedules.
• Identify product gaps or weaknesses and suggest areas of improvement, as needed.
• Communicate and apply project standards.
• Prioritize from assigned projects and independently accept ownership of tasks.
• Co-ordinate with various project stakeholders and provide timely updates on the status.

Application Support

• Perform level 3 support and analysis of reported issues, evaluate alternative business solutions, workarounds to minimize the impacts ensuring proper resolution and follow up with the vendor or service provider.
• Ensure a smooth follow up of all technical processes (Online, STP, flows and batches…), making sure known issues are well documented and available for first line of support.

Technical skills:

• Ability to understand business requirements and translate them to technical solutions.
• Creative and logical thinking to analyze a change request / problem or issue and define potential solutions or improvements, ways to do it, and being able of transpose logical thinking to a schematic / diagram and documents for both presentation / discussion / documentation.
• Capable of managing services running on Linux or Windows Servers (stop, start, deploy, debug).
• Capable of developing small programs using scripting language (Shell, Perl, Python, or Ruby).
• Academic or Professional knowledge of Confluence, JIRA, GIT/Bitbucket is a plus.
• Understanding of Application Servers such as WebSphere, Tomcat, JBoss etc. is a plus.
• Participate in planning, implementation, and sizing of the IT infrastructure.
• Prior experience with job schedulers (e.g. CA Workload Automation, Control-M).
• Technical knowledge of protocols of all type TCP / IP / SMTP / FTP / HTTP/S is required.
• Understanding of system architectures such as SSO, Firewalls, load balancer, storage systems and network basics etc. is required.

Language Skills:

• English – Mastery (written and spoken).
• Fluency in Italian is a strong advantage.

Soft Skills:

• Team player demonstrating high performance, flexibility, and adaptability.
• Ability to work in fast paced global environment.

• Hybrid (2 days/week) working model in Lisbon, but during the first 3 months, more on-site presence will be required.