Customer Service Support – French Speakers
2 semanas atrás
Location:
Porto, Portugal (On-Site)
Schedule:
Monday – Saturday, 7:00 AM – 7:00 PM
Requirement:
Only candidates living
within 30 km of Porto
About The Role
We are looking for a
French-speaking Customer Support Specialist
to join our team in Porto. In this role, you will support customers using telecom products, providing clear guidance, troubleshooting assistance, and high-quality service across phone, email, and chat.
Key Responsibilities
- Handle customer inquiries in French with professionalism and empathy
- Assist customers with telecom services, troubleshooting, plan information, and billing issues
- Support service activations, modifications, and problem resolution
- Collaborate with technical and operational teams to ensure accurate and timely solutions
- Guide customers to improve their overall service experience
- Share customer feedback to support continuous improvement
Requirements
- Fluency in French (spoken and written)
- Good communication skills and customer-oriented mindset
- Ability to work on-site in Porto
- Must live within 30 km of Porto
- Previous experience in customer support is a plus, especially in telecom
What We Offer
- Competitive salary
- Full training on telecom products and procedures
- Supportive team environment
- Opportunities for career growth
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