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Vida Plena is an innovative hospitality group founded in Lisbon in 2018, dedicated to making our guests and team feel truly at home. We pride ourselves on delivering warm, blissful experiences, fostering a diverse and inclusive atmosphere, serving top-quality fresh food, and providing exceptional service.
Our foundation is built on passion, respect, kindness, ambition, and modernity, alongside a commitment to joy, positive energy, and a laid-back approach to enjoying life's best moments. At Vida Plena, we embrace the true essence of hospitality while adhering to our core values, creating a fun, respectful, and loving environment for all.
The Role
As a Hoster, you are the first and last impression of Vida Plenas hospitality — creating a welcoming, calm, and organized atmosphere for every guest. You manage reservations, seating flow, and inquiries with grace and precision, ensuring each guests arrival feels effortless and warm.
Your Key Responsibilities
Greet guests, oversee seating plans, handle reservations, and manage guest inquiries.
Accurately document schedules, reservations, and any necessary adjustments to guest bookings.
Oversee reservation changes, such as guest count modifications, to ensure seating and arrangements are ready.
Provide detailed reports about no-shows, structural issues, or unusual occurrences to management.
Maintain an up-to-date understanding of reservation emails, though without taking any direct action.
Ensure guests are greeted and seated with professionalism and warmth.
What We Expect From You
Experience: 1–2 years in hospitality, preferably in a host or front-of-house role.
Strong skills in managing reservations, seating flow, and guest communication.
Excellent interpersonal skills with a warm and approachable demeanor.
Patient, tactful, and attentive when managing requests or complaints.
Capable of managing guest preferences and ensuring all information is correctly recorded.
Fluent in English, with local language skills as a plus.
Experience with reservation platforms or restaurant management software is a plus.
Calm, composed, and reliable under pressure — a steady presence at the front desk.
What Youll Love About Working Here
At Vida Plena, hospitality begins with presence — a smile, a name remembered, and a warm welcome that sets the tone for everything that follows. In your first 100 days, youll focus on mastering our flow, refining communication, and becoming the heart of the guest experience.
A flavor of your first 100 days at Vida Plena
At Vida Plena, hospitality begins with presence — a smile, a name remembered, and a warm welcome that sets the tone for everything that follows. In your first 100 days, youll focus on mastering our flow, refining communication, and becoming the heart of the guest experience.
Immerse – Learn Vida Plenas reservation systems, seating flow, and service rhythm. Observe how hospitality begins the moment a guest walks in.
Connect – Build strong relationships with the FOH and kitchen teams, ensuring clear and consistent communication.
Refine – Practice handling guest inquiries, last-minute changes, and special requests with confidence and composure.
Organize – Take ownership of reservation tracking, seating logistics, and reporting accuracy.
Grow – Develop your personal style of welcome and service — warm, calm, and authentically Vida Plena.
Connect – Build great relationships with your teammates, encouraging trust, open communication, and a friendly, supportive environment.
